• Part-time role available at 0.8 FTE
• Generous salary $63,000 to $68,000 FTE plus 9.5% super, 17.5% leave loading, generous salary packaging and five weeks’ annual leave
• Supportive and friendly team culture

About the Company

Brisbane North PHN supports clinicians and communities in Brisbane's northern suburbs, Moreton Bay Regional Council and parts of Somerset Regional Council. It covers approximately 4,100 km2 of urban, regional and rural areas, with a population of over 1,000,000.

Our vision is a community where good health is available for everyone. We work with others to create and deliver the best possible health and community care system for the people of our region.

Our PHN’s goals:

• Be informed and led by community voice
• Re-orient the health system toward care close to home
• Build capacity of providers to meet health needs of our region

About the role

Based at our Lutwyche office, a unique opportunity exists to assist people to connect to the mental health services they need, by assessing individual need, referring to appropriate services and assisting with service navigation, within a stepped care approach.

Duties and Responsibilities

• Service navigation – maintain a working knowledge of current local service providers and support agencies in order to provide appropriate information and/or facilitate contact with more relevant services or agencies

• Act as the first point of contact and provide excellent customer service for all mental health referral enqueries, responding to phone, web-based and/ or email requests from a range of stakeholders including clients and carers, service providers and health professionals
• Undertake assessment of need, using a range of evidence based tools and processes to ensure referrals are progressed as per agreed processes and timeframes
• Assist service providers with knowledge on service availability as required

• Provide support coordination via the telephone to a small caseload of participants while connecting them to external services
• Perform high quality data entry into the internal assessment management system

Skills and Experience

• A Bachelor level or higher degree (or equivalent experience) in health services, social sciences or other related discipline
• Significant experience in a human services environment, particularly experience in understanding service delivery and how it can best deliver for participants with complex needs
• Extensive practical experience in working with people with severe and persistent mental illness with complex needs

• Experience problem solving and decision making in order to prioritise and coordinate support for clients with complex needs.

Benefits

• Competitive salary + 9.5% superannuation and 17.5% leave loading
• Generous salary packaging arrangements available
• 5 weeks annual leave per annum
• Free parking
• Flexible working hours
• Professional development funding available

Culture

Brisbane North PHN offers the successful candidate the chance to work for a dynamic and innovative organisation. You will enjoy working with our supportive staff and the learning opportunities provided from the exposure to a range of diverse projects.

We are committed to achieving a diverse workforce and strongly encourage applications from people of Aboriginal and Torres Strait Islander heritage, people from culturally diverse backgrounds, people with lived experience of mental illness and people with disabilities.