• Join Tier 1 Community Housing Provider
• Great Benefits and Fantastic Organisational culture
• Fantastic 12 Month Contract Opportunity 

Bridge Housing is a leading Tier 1 NSW community housing association that sources and develops social and affordable housing for people on moderate-to-low incomes across 14 local government areas in greater Sydney. We have over 2,000 properties housing more than 3,100 residents.  By 2021 Bridge Housing will manage 3,450 homes, providing secure accommodation to 4,500 residents.

In 2017 Bridge Housing were awarded the NSW Government tender to manage 1,200 public housing tenancies in the northern beaches for the next 20 years.  in August 2019 we opened up an office in the Northern Beaches. 

Reporting to the Director of Housing and as part of the operational team, you will be responsible for developing and implementing partnerships aligned with Bridge Housing’s Support Partner Strategy and coordinating support services to drive tenancy sustainability. The role is responsible for managing the Support Coordination function across the organisation and across our two offices - Sydney and Brookvale.

Accountabilities include but are not limited to:

• Support the Senior Management Team to deliver core goals and business activity identified in the strategic and annual business plans
• Embed and maintain adherence to the Management Operating System to deliver upon corporate Key Performance Indicators for the operations team based in the northern region
• Ensure consistent high quality service from the Support Coordination team by managing adherence to the Customer Service Standards, relevant policies and procedures and managing complaints and appeals to effective resolution
• Lead the effective delivery of support services to support tenants with complex needs by working collaboratively with internal and external partners
• Identify opportunities for new alliances and partnerships, and monitor delivery of partnership agreements to ensure improved tenancy outcomes
• Manage service and contractual commitments with government agencies and external services to provide support to residents
• Support the continual improvement and development of services by continually reviewing and improving policies and processes 
• Analysing and reporting on operational performance, providing recommendations for improvement and preparation of executive and Board reporting
• Ensure adherence to relevant laws and regulations affecting the sector and ensuring the WHS, safety and risk frameworks are implemented and maintained

If you are a senior housing professional with solid experience developing and implementing support partnerships as well as experience managing and leading teams, then please send your application in, we'd love to hear from you. 

Essential Requirements:

Please respond to the following essential criteria in your application letter:

• Demonstrated experience of working in the community housing sector, government or social services sector at a senior level
• Demonstrated leadership skills at a management level to drive team performance
• Sound understanding of best practice social housing management, policy and legislation applying to the community housing industry
• Demonstrated stakeholder engagement experience and the ability to network and build relationships
• Relevant tertiary qualifications

Why should you work for Bridge Housing:

In 2019 Bridge Housing was awarded Best Workplace by the Voice Project. This prestigious award recognises workplaces who have excellent management practices and a highly engaged workforce.  In 2019, the Diversity Council Australia (DCA) also recognised Bridge Housing as an Inclusive Employer 2019 -20, after we achieved results that exceeded the National Index Benchmark in the DCA biannual survey. 

At Bridge Housing, you can expect a friendly values based culture, above award pay and have a very rewarding benefits program that includes study assistance and study leave, team building, monthly massages, reflexology, flex leave, personal development and a day off for your birthday!

Salary - $111,680 - $116,231 + Super + Salary Packaging.

Fixed Term, approximately 12 month opportunity commencing in end of May/Early June.

A position description is attached.