• Award-winning Tier 1 community housing provider
• Excellent contract opportunity for experienced income coordinator
• Great benefits package and salary packing options
• Fixed term contract – Maternity leave contract 9 – 12 months
• Goulburn Street Location
• Start – May 2020

About us

Bridge Housing is a leading Tier 1 NSW community housing association that sources and develops social and affordable housing for people on moderate-to-low incomes across 14 local government areas in greater Sydney. We have over 2,000 properties housing more than 3,100 residents. 

In 2017 Bridge Housing were awarded the NSW Government tender to manage 1,201 public housing tenancies in the northern beaches for the next 20 years.

About the role

The position has one direct report - the Rent Review Administrator and reports to the Director of Housing. 

The Income Coordinator is primarily responsible for managing Bridge Housings rent review process and ensuring we continuously improve our service delivery and efficiency in this process.

You will also be responsible for identifying services and initiatives aimed at maximising income for residents as well as creating and maintaining partnerships which gives residents access to a wider external financial inclusion of products and services.

This is done by:

• Raising awareness of financial inclusion issues and services, amongst tenants and colleagues, and act as a lead in developing and providing training.
• Assisting the General Manager Operations to meet Bridge Housing financial objectives by leading the rent review function and ensuring that the process meets business plan measures to increase revenue.
• Supporting the improvement of quality service delivery by reviewing and continuously improving Bridge Housing's rent review processes so that it is completed whilst providing the best possible advice and service to tenants.
• Supporting Bridge Housing's mission to build sustainable communities by developing, a Financial Inclusion Strategy and facilitating its delivery.
• Growing the services we offer our tenants by developing innovative programs to improve access to financial services for our customers and to maximise their income.

To ensure your success in this role you must have the following skills:

Please address the following essential criteria in your application letter:

• Experience managing a small team
• Relevant tertiary qualifications and/or equivalent work experience
• Knowledge of Community Housing Rent Policy and the application of rent setting rules to different programs and incomes.
• Knowledge of rent review processes and timelines, including rent eligibility assessments, verification of income and legislative compliance.
• Knowledge of Centrelink and Centrepay processes in relation to rental payments.
• Excellent presentation, communication and negotiation skills
• Strong organisational and time management skills
• Excellent relationship management and stakeholder management skills

Why should you work for Bridge Housing:

In 2019 Bridge Housing was awarded Best Workplace, by the Voice Project. This prestigious award recognises workplaces who have excellent management practices and a highly engaged workforce. In 2019, the Diversity Council Australia (DCA) also recognised Bridge Housing as an Inclusive Employer 2019-20, after we achieved results that exceeded the National Index Benchmark in the DCA biannual survey. 

At Bridge Housing, you can expect a friendly values-based culture, above award pay and have a very rewarding benefits program that includes study assistance and study leave, team building, monthly massages, reflexology, flex leave, personal development and a day off for your birthday!

Salary - $88,162 - $92,125 + Super + Salary Packaging.

A position description is attached.