Position Summary:
The Bower is a not-for-profit environmental Charity & Cooperative that assists communities by diverting waste from landfill through workshops, second hand shops in Marrickville and Parramatta and a Collection and Rehoming Service.
The Bower has a vacancy for an officer who will join the Collection and Rehoming Service.
This will suit a person with customer service and administration experience who is looking to make a meaningful impact with their work.
Required tasks include:
For the Collection and Rehoming Service:
- Responding to phone, email and in store Collection/Donation enquiries
- Assessing quality, volume and value of donated goods via the booking application
- Provide positive solutions to customer enquiries via phone and email
- Maintain and expand the Reuse database and relation with existing businesses for the Collection and Rehoming Service.
- Assist with scheduling the Bower truck
- Assist with data input and production of quarterly reports for councils
- Contribute to improvement and growth of the service
In general:
- Relieve sales staff at counter for lunch breaks
- Assisting with the online store as needed
- Manage CRM database
- Assist with stocktaking and pricing of goods
- Other tasks as delegated by manager
What The Bower Provides:
- Permanent Full Time contract, subject to 6 month review
- Pay rates according to General Retail level 3 – Retail award 2010 (MA000004)
- 20% staff discount on purchases of stock (excluding consignment)
- Access to Bower workshop & tools (pending completion of competency appraisal)
- Thorough induction to The Bower & processes involved in working here
Selection Criteria:
Please submit a written application addressing each of the selection criteria as separate discrete points. In your application, please include your contact details, a current resumé, and the names and phone numbers of two referees.
Necessary Skills:
- Excellent phone manner: attentive, polite, constructive and cheerful
- Ability to communicate in a positive manner with a diverse range of customers
- Confidence to inform and to educate
- Computer literacy: windows office suite, database experience and excel skills
- Administrative and organisational skills
- Ability to work unsupervised including prioritising and managing multiple tasks
- Good problem solving and lateral thinking
- Excellent accuracy and high attention to detail
- Knowledge of second hand goods and reuse/recycling industry
- Knowledge of Greater Sydney’s suburb regions
Preferred:
- Word Press skills and/or knowledge of updating website information
- Experience in retail
- Experience in research - to keep informed about changes in the industry
- Experience using and contributing to a CRM program
A position description is attached.