Bower Reuse & Repair Centres's logo

Customer Liaison Officer

Bower Reuse & Repair Centres

Position Summary:

The Bower is a not-for-profit environmental Charity & Cooperative that assists communities by diverting waste from landfill through workshops, second hand shops in Marrickville and Parramatta and a Collection and Rehoming Service.

The Bower has a vacancy for an officer who will join the Collection and Rehoming Service.

This will suit a person with customer service and administration experience who is looking to make a meaningful impact with their work.

Required tasks include:

For the Collection and Rehoming Service:

  • Responding to phone, email and in store Collection/Donation enquiries
  • Assessing quality, volume and value of donated goods via the booking application
  • Provide positive solutions to customer enquiries via phone and email
  • Maintain and expand the Reuse database and relation with existing businesses for the Collection and Rehoming Service.
  • Assist with scheduling the Bower truck
  • Assist with data input and production of quarterly reports for councils
  • Contribute to improvement and growth of the service

In general:

  • Relieve sales staff at counter for lunch breaks
  • Assisting with the online store as needed
  • Manage CRM database
  • Assist with stocktaking and pricing of goods
  • Other tasks as delegated by manager

What The Bower Provides:

  • Permanent Full Time contract, subject to 6 month review
  • Pay rates according to General Retail level 3 – Retail award 2010 (MA000004)
  • 20% staff discount on purchases of stock (excluding consignment)
  • Access to Bower workshop & tools (pending completion of competency appraisal)
  • Thorough induction to The Bower & processes involved in working here

Selection Criteria:

Please submit a written application addressing each of the selection criteria as separate discrete points. In your application, please include your contact details, a current resumé, and the names and phone numbers of two referees.

Necessary Skills:

  • Excellent phone manner: attentive, polite, constructive and cheerful
  • Ability to communicate in a positive manner with a diverse range of customers
  • Confidence to inform and to educate
  • Computer literacy: windows office suite, database experience and excel skills
  • Administrative and organisational skills
  • Ability to work unsupervised including prioritising and managing multiple tasks
  • Good problem solving and lateral thinking
  • Excellent accuracy and high attention to detail
  • Knowledge of second hand goods and reuse/recycling industry
  • Knowledge of Greater Sydney’s suburb regions

Preferred:

  • Word Press skills and/or knowledge of updating website information
  • Experience in retail
  • Experience in research - to keep informed about changes in the industry
  • Experience using and contributing to a CRM program

A position description is attached.

How to apply

This job ad has now expired, and applications are no longer being accepted.

Email me more jobs like this.

Daily