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Salesforce System Administrator

Beyond Blue

about us

Beyond Blue’s vision is that all people in Australia achieve their best possible mental health. Our mission is to work with the community to improve mental health and prevent suicide.

We aim to achieve this by:

  • Promoting mental health and wellbeing
  • Being a trusted source of information, advice and support
  • Working together to prevent suicide

Beyond Blue’s values are Collaboration, Respect, Enthusiasm, Excellence, Innovation and Integrity.

about the role

The Salesforce Administrator (IT system custodian, provider of 1st Level support, project support and Salesforce consulting) is required to support Beyond Blue’s Salesforce CRM solution in collaboration with Beyond Blue’s Salesforce administration team.

Reporting to the Technology Delivery and Security Manager and liaising closely with Beyond Blue’s CRM Program Manager and administrators, the Salesforce System Administrator will assist the continued improvement through project implementation and launch, followed by the ongoing systems support of the Salesforce CRM system as well as help support other core Beyond Blue IT application systems integrated with Salesforce.

With the responsibility for triaging user support requests, resolving 1st level issues, and escalating other issues to the appropriate party; the Salesforce System Administrator will liaise with multiple internal stakeholder groups as well as other IT team members and 3rd party support for Salesforce and related integrations.

The System Administrator will be responsible for minimising risk and identifying areas for improvement.

The System Administrator will assess Salesforce tools and improvements, consulting with the business to improve our Salesforce system aligning to best practice and industry tools.

As new requirements and enhancements are identified for Beyond Blue’s Salesforce system, the Salesforce System Administrator will be responsible for assisting in solution development.

As a critical tool for Beyond Blue, the Salesforce System Administrator will be responsible for environment, deployment, and product integrity management ensuring a well governed, structured approach to sustaining Salesforce in line with Beyond Blue’s Change Approval Board process and other policies and procedures.

role requirements

Tertiary qualified with a Bachelor’s or Postgraduate degree in Information Technology (IT) / Information Systems (IS) or Business degree with a heavy focus on IT/IS you will be a Salesforce Certified Administrator and have experience in managing Salesforce level 1 support.

Your proven experience providing user support, knowledge of IT security and governance processes, Salesforce Dataloader IO experience and Salesforce APEX code experience will underpin your ability to act as first level of Salesforce support for CRM Helpdesk Requests and ensure accurate and timely response and resolution of all requests.

how to apply

To submit your application click Apply Now.

Applications should include a current CV with a cover letter that addresses why you would consider yourself to be a cultural addition to Beyond Blue and how your skills and experience would be attributes to the position.

Click here to view the job description.

Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and where required a Working With Children Check.

NOTE: Short-listing of candidates will commence prior to the closure of this role, so please do not delay submitting your application.

Applicants are encouraged to view the Beyond Blue Innovate Reconciliation Action Plan 2020-2022.

Beyond Blue is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity, sexual orientation, disability, or age. We strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people.

How to apply

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