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Product Manager - Coronavirus Mental Wellbeing Support Service

Beyond Blue

Beyond Blue’s vision is for all people in Australia to achieve their best possible mental health.

Our mission is to work with the community to improve mental health and prevent suicide.

We aim to achieve this by:

  • Promoting mental health and wellbeing.
  • Being a trusted source of information, advice and support.
  • Working together to prevent suicide.

Beyond Blue’s values are Collaboration, Respect, Enthusiasm, Excellence, Innovation and Integrity.

The Insights & Innovation Centre of Excellence (CoE) is being established to support Beyond Blue in its transformation to becoming more community centric.

The CoE will support the organisation and Lines of Business to achieve the Beyond 2020 strategy with frameworks and tools to incubate and accelerate best-in-class products & services for the community, through agile and iterative design and its trial, through to launch and scale.

The Product Manager supports the Product Lead in the product design and agile development, implementation, maintenance, optimisation, and evaluation of new digital products for the Big Blue Door transformation. This role will work in Agile teams ensure digital products meet stakeholder requirements and form part of the Beyond 2020 transformation.

This role will work in partnership with the CMWSS Project Manager, Head of Service Innovation and Head of Support Services to create and implement a clear Product Strategy aligned with the Service and Marketing Plans for the Coronavirus Mental Health Wellbeing Support Service which will help inform the different streams of work (marketing, content, digital, data etc) and meet the community needs.

Key Accountabilities

Product Design & Development

  • Define the product vision strategy, roadmap, core positioning and messaging for the product
  • Lead product development using an insight driven and agile approach
  • Place the community at the centre of all decision making.
  • Leadership within the Agile Squad on product vision, strategy and approach to ensure that the squad is aligned to deliver on outcomes
  • Work with Research, Education and Learning team to develop a Performance Framework for the product and create KPIs
  • Deliver expert advice to inform and support new and existing digital product development & strategy
  • Support Beyond Blue’s digital products (aligned to the specific new product development) and consider existing roadmaps for enhancements, new features and optimisation that will influence the new product development roadmap
  • Drive continuous improvement and quality assurance in product management through corrective actions and strategies, to minimise risk and enhance operations and output.
  • Have a deep understanding of Beyond Blue’s community experience, reflect Beyond Blues values and identify and fill digital product gaps and generate new ideas to improve the community experience and drive growth.
  • Work closely with Community Experience team to for community engagement on co-design and user testing requirements
  • Operationalise the digital product strategy and translate it into detailed requirements and roadmaps to ensure products are developed to meet community and business needs.

Product Delivery Oversight

  • Drive agile product development by working with the CMWSS Project Manager to drive effective delivery outcomes.
  • Working with key stakeholders’ executives, squad members, lines of businesses and vendors to ensure successful and timely implementation.
  • Be accountable for defining key milestones and overseeing the team to deliver on agreed milestones
  • Work with the CMWSS Project Manager to realise emerging opportunities such as the support of overseas Australians and the CALD communities in Sydney
  • Work closely with the Head of Support Services and Head of Service Innovation to develop an aligned Product vision, roadmap and to collaboratively come together on major product decisions.

Stakeholder Management

  • Working with key stakeholders within the organisation and unpacking business requirements to inform product strategy and roadmap.
  • Lead and facilitate internal and external stakeholder engagement, consultation and negotiation on product development issues to ensure product suitability.
  • Ongoing stakeholder relationship management to ensure they are engaged in the product development lifecycle
  • Present product showcases at different forums and stakeholder groups to keep them engaged in the journey.

Product Management Advocacy

  • Act as a leader within the organisation on the craft of Product Management and champion the methodology and approach
  • Drive capability uplift across the organisation by educating on Product Management approaches and outcomes (done through showcases, not specific training).

Qualifications and Key Selection Criteria

  • Appropriate Degree in Design, Marketing, Business or Commerce, and appropriate vocational and or industrial experience
  • Experience in product design and development including but not limited to scoping, co-designing and delivering digital projects.

Beyond Blue is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity, sexual orientation, disability or age. We strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people.

Applicants are encouraged to view the Beyond Blue Innovate Reconciliation Action Plan 2020-2022.

To apply, please click the 'Apply' button below. Applications should include a current CV with a cover letter that addresses why you would consider yourself to be a cultural addition to Beyond Blue and how your skills and experience would be attributes to the position. For detailed information about this position including the closing date, please refer to the position description.

Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and where required a Working With Children Check.

NOTE: Short-listing of candidates will commence prior to the closure of this role, so please do not delay submitting your application

How to apply

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