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Donor Relations Co-ordinator

Beyond Blue

Beyond Blue’s vision is for all people in Australia to achieve their best possible mental health.

Our mission is to work with the community to improve mental health and prevent suicide.

We aim to achieve this by:

  • Promoting mental health and wellbeing
  • Being a trusted source of information, advice and support
  • Working together to prevent suicide.

Beyond Blues values are Collaboration, Respect, Enthusiasm, Excellence, Innovation and Integrity.

The Fundraising and Philanthropy Unit manages the philanthropic income generation and engagement with donors and philanthropic partners. Continued focus on income diversification and income growth is essential to ensure that Beyond Blue can remain responsive to community needs and enable the fulfilment of our Beyond 2020 strategic goals. The Fundraising and Philanthropy Unit engages with donors, community fundraisers, business supporters, corporate partners, major donors and bequestors.

The Donor Relations Coordinator is responsible for entering all donations into Beyond Blue’s donor management system, Salesforce. This requires a high attention to detail, some relationship management, thanking and acknowledging donors and maintaining and updating donor information.

Key Responsibilities:

  • Process all donations, including cash, cheques, credit cards, including receipts, thank you letters In Memoriam letters
  • Prepare certificates of appreciation and letters of acknowledgement
  • Liaise with donors to update their personal information
  • Assist the Fundraising Database Administrator with the reconciliation of bank statements
  • Work with the team to undertake administrative tasks as required, ensuring all incoming fundraising calls are answered
  • Work with the wider team, open incoming mail and prepare mail outs
  • Effectively manage data within the Salesforce CRM, ensuring all data is clean, imported and coded correctly, whilst maintaining business rules
  • Ensure our work reflects the diversity of the Australian community, and our activities are culturally safe and appropriate to meet the commitments made through our Beyond Blue Reconciliation Action Plan.

Qualifications and Key Selection Criteria:

  • Year 12 or equivalent essential
  • Tertiary qualification/certificate in events management, communications or fundraising is desirable
  • A solid understanding of CRM, donor management systems (Salesforce desirable) combined with proven ability to understand data segmentation and reporting
  • Advanced skills in Microsoft Office suite
  • A strong knowledge of fundraising and an understanding of the motivations as to why a donor would support a particular cause
  • Relevant experience in fundraising within the not for profit/marketing/sectors
  • Proven experience in data entry with high levels of accuracy
  • Proven experience in customer service.

This is a terrific opportunity to work within an organisation that is in a growth phase and be part of shaping the future outcomes for the community.

Beyond Blue is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity, sexual orientation, disability or age. We strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people.

Applicants are encouraged to view the Beyond Blue Innovate Reconciliation Action Plan 2020-2022.

To apply, please click the 'Apply' button below. Applications should include a current CV with a cover letter that addresses why you would consider yourself to be a cultural addition to Beyond Blue and how your skills and experience would be attributes to the position. For detailed information about this position including the closing date, please refer to the position description on our careers page (please click apply and you will be directed to our website).

Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and where required a Working With Children Check.

NOTE: Short-listing of candidates will commence prior to the closure of this role, so please do not delay submitting your application.

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