About the role
As Practice Leader (Children’s Contact Centre) you will plan, organise and coordinate the activities, services and quality of the Better Together Children’s Contact Centre, ensuring the centre achieves its primary goal of facilitating contact visits between family members in a safe and secure environment. The role is also expected to make relevant connections between services and families, particularly through the Better Together referral system.
- Design and maintain appropriate service delivery practices and standards, using evidence-based social science theories.
- Design and establish a safe and secure environment where parents and children can engage in activities that will encourage parent-child interaction.
- Assess the effectiveness of the Centre’s interventions for the family, amending as necessary and anticipating current and forthcoming needs of the family by helping the family access Better Together’s referral system and other external support programs.
- Identify and manage risk at the Centre, including determining the presence of domestic and family violence, threat to child safety or self-harm while mitigating these factors according to Better Together policy and procedures as well as legislative requirements.
- Perform risk assessments and intake procedures, including parent interviews, safety procedures and introductory visits for families ensuring that families are provided pertinent information with appropriate referrals that link to their goals.
- Develop policies and procedures to ensure the Centre is compliant with the Australian Child Contact Service Association Standards.
You are an effective communicator (in-person and written) who is empathetic with strong conflict-resolution skills and results-driven. You are an enthusiastic and co-operative team-member with a positive attitude and enthusiasm with a high level of respect for others. You possess cross-cultural knowledge and sensitivity with the ability to engage across socioeconomic backgrounds and diverse people to facilitate consultation and deliver equitable access to services.
- Relevant tertiary qualifications within the human service sector, including: social work, psychology, behavioural sciences, counselling, or mental health. Studies in child development will be highly valued.
- Current Class ‘C’ Driver’s Licence.
- Current Working With Children Blue Card and the ability to clear a police check.
Knowledge & Skills
- Extensive knowledge and theoretical understanding of issues around child development, abuse and neglect, child protection and evidence-based interventions and case management models.
- Understanding and knowledge of applicable legislation and regulations in family law sphere and/or children’s contact centres.
- Competent in office software, including databases and Microsoft Office suite of products.
- Willingness to develop a comprehensive knowledge of Better Together policies, procedures and practices with an appreciation of Better Together’s long-term goals.
- Willingness to develop a comprehensive knowledge of the Australian Child Contact Service Association Standards.
- Working with children and their parents/carers, maintaining a child-inclusive practice.
- Demonstrated experience in staff management and managing a case load.
- Comprehensive understanding of contemporary issues within the family and legal system, providing interventions which enhance child wellbeing and family safety.
- Strategy, project development and implementation.
- Program evaluation, analysis and report writing.
For a confidential discussion of the role, please speak to Eileen Rothwell, Corporate Administrator on (07) 4091 3850 or email firstname.lastname@example.org using the subject line: Practice Leader - Children's Contact Centre enquiry via EthicalJobs.
A position description is attached.