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Systems Analyst

Berry Street Victoria
  • Richmond location, Wurundjeri Country
  • Full time, permanent position
  • Base salary starting at $79k to $83K (depending on experience), plus super and salary packaging benefits

For over 140 years, Berry Street has adapted to a changing world, and we will continue to adapt to achieve our purpose. We believe children, young people and families should be safe, thriving and hopeful. Our Vision for 2022: Together we will courageously change lives and reimagine service systems. We look forward to working with children, young people, families, carers, staff and partners to achieve this vision. Together.

The Opportunity

The Systems Analyst is part of the Client Information Systems stream within the Knowledge & Outcomes (K&O) Team. It is accountable for supporting the systems that client-facing staff use to record and manage client information. The role will also work collaboratively across K&O, as well as the wider Organisational Effectiveness department, to support integration, collaboration and cross-functional initiatives. 

Key Responsibilities

  • Performing analysis of business problems by engaging and working with staff across Berry Street and working towards sustainable resolutions that meet the current and ongoing needs of the business.
  • Work on and resolve Client Systems Support requests with a focus on timeliness, responsiveness and quality. Being accountable for resolution of assigned support requests.
  • Wearing ‘many hats’ e.g. developing training material and documenting requirements, working with business stakeholders etc.
  • Working with and supported by K&O managers in projects where necessary.
  • Managing work in a structured manner, committing to meeting deadlines or milestones, reporting on progress regularly.
  • Working closely with IT Department and Berry Street vendors to deliver sustainable and quality outcomes.
  • Where required, develop, maintain and deliver client information systems training to practice staff.

About You

  • Advanced analytic and complex problem-solving abilities and an understanding of basic data management principles.
  • Demonstrated ability to liaise effectively with internal and external stakeholders.
  • Highly proficient in utilising various software systems to undertake day-to-day work (such as Microsoft, Atlassian products).
  • Understanding of information lifecycle.
  • Ability to develop, maintain and deliver training to a range of audiences via various mediums (e.g. face-to-face, online, pre-recorded videos, etc).
  • Experience in project management is a plus.

The Benefits

  • Additional salary packaging available for meals/accommodation.
  • Flexible work arrangements and generous leave conditions.
  • Access to the Employee Assistance Program (EAP), including access for staff members’ immediate family.

How to Apply

Applications including resume and cover letter addressing your suitability for the position to be submitted by the close date. Please be aware that applications will be assessed as they are received, so we would encourage applicants to submit their interest as soon as possible.

Queries to Andrea Harris, Senior Manager Client Information Systems on 03 9421 9347.

Please Note; the successful applicant will be subject to comprehensive reference and background checking prior to employment, including a Working with Children Check and National Police Check.

Berry Street is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify with a sexual and or gender minority identity. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

Aboriginal people; people from culturally and/or linguistically diverse backgrounds and people with a disability are encouraged to apply.

How to apply

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