• Richmond/Eaglemont location, Wurundjeri Country
• Full time, fixed term position for 6 months
• Salary package equivalent to $99,000 pa (inclusive of base salary of $82K, super and salary packaging)

For over 140 years, Berry Street has adapted to a changing world, and we will continue to adapt to achieve our purpose. We believe children, young people and families should be safe, thriving and hopeful. Our Vision for 2022: Together we will courageously change lives and reimagine service systems. We look forward to working with children, young people, families, carers, staff and partners to achieve this vision. Together.

The Opportunity

Berry Street is undertaking an IT transformation with the objective to modernise and build a robust mature technology environment which will develop the technology services into an organisation enabler, provide future readiness and enable the organisation to continue to provide high quality services.

The IT Project Officer- Systems Support will focus on ensuring the successful delivery & support of IT Infrastructure Projects. The role will provide project system support to Corporate environment, service delivery staff, school staff and students across Berry Street locations in metropolitan and regional Victoria.

This position is currently based in Richmond with a mix of in office and working from home, however our Richmond office will be closing by September 2021 and all Richmond based staff will relocate, continuing the mix of working in office and from home.

Key Responsibilities

• Responsible for the delivery and support of Helpdesk Services in collaboration with IT Managed Services Provider (supporting End User devices, Desktop Operating Systems, Software and management platforms, Active Directory and O365 email, OneNote and Teams)
• Demonstrate and provide training to end users on use of IT equipment, devices and business applications.
• Providing technical assistance and maintenance support to end users with excellent customer service.

About You

• Demonstrated experience in troubleshooting hardware and software problems, supporting desktops in a Microsoft environment. 
• Strong experience in the delivery of IT end user support including knowledge of helpdesk tools and reporting. 
• Strong interpersonal skills with the ability to effectively build relationships with and manage vendors.
• Excellent communication with the ability to train non-technical staff.

The Benefits

• Additional salary packaging available.
• Flexible work arrangements.
• Access to the Employee Assistance Program (EAP), including access for staff members’ immediate family.

How to Apply

Applications including resume and cover letter addressing your suitability for the position to be submitted by the close date.

Queries to Peter Vetsicas, Senior Project Manager - IT Infrastructure on 03 9429 9266.

Please Note; the successful applicant will be subject to comprehensive reference and background checking prior to employment, including a Working with Children Check and National Police Check.

Berry Street is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify with a sexual and or gender minority identity. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

Aboriginal people; people from culturally and/or linguistically diverse backgrounds and people with a disability are encouraged to apply.