About LifeFlight

LifeFlight is a world leader in aeromedical care and Australia’s most diversified service with both a fixed and rotary wing fleet. LifeFlight help seriously ill and injured patients around Australia and the world to quickly get the medical care they need. From rapid response to inter-facility transfers, LifeFlight has a team of more than 400 staff members, including aviation crew, support staff, and over 100 doctors are a lifeline to vulnerable individuals. Every year LifeFlight’s iconic blue and yellow fleet help thousands of sick and injured patients. Each employee at LifeFlight saves lives every day, no matter what role they play.

The Role – Fundraising Operations & Supporter Care Manager

Based on the Gold Coast, reporting to the General Manager Fundraising, you will lead a small team in Fundraising Operations within the LifeFlight Foundation. The role will also work closely with other Foundation team members to ensure efficient and positive supporter care functions are provided to support fundraising programs and activities.

As Fundraising Operations & Supporter Care Manager you will be responsible for:

• Lead and motivate your team to meet deadlines
• Mentor and support team
• Supervise the processing of all transactions from donors, events, major gifts, bequests, sponsors, suppliers, and call centres inclusive of data entry/imports, banking, and receipting.
• Ensuring all process functions meet compliance requirements
• Managing the day-to-day connection with the LifeFlight Finance team
• Database administration and quality assurance
• Business and process improvement

Your Skills and Attributes

• Genuine enthusiasm for helping others
• Strong leadership skills
• Confidently deliver information to stakeholders
• Knowledge of fundraising programs and processes involved
• Broad knowledge of Microsoft Word and Excel
• High-level of communication skills both written and verbal
• Experience working with CRMs
• Ability to multitask

Rewards & Benefits

• Flexible work arrangements
• Generous salary with Salary packaging
• Employee Assistance Program

How to Apply

If you’re passionate about supporting a company helping to save people’s lives - please submit your CV with a cover letter, detailing your skills and experience.

LifeFlight values the difference that the diversity of their people brings to the organisation and encourages people from diverse cultural backgrounds to apply.

Beaumont People have been retained to recruit this role on behalf of LifeFlight, please direct all enquiries to Amelia Martin ([email protected]) at Beaumont People using the subject line: Fundraising Supporter Care Operations Manager enquiry via EthicalJobs.