• Pyrmont (2009) location, range of great benefits on offer!
• Full-time permanent role with lots of flexibility, including WFH / WFO
• Passionate and close-knit team - Australia's leading online mental health organisation

About our client

ReachOut is the most accessed online mental health service for young people and their parents in Australia. Our trusted self-help information, peer-support program and referral tools save lives by helping young people be well and stay well.

The information we offer parents makes it easier for them to help their teenagers, too. We’ve been championing wider access to mental health support since we launched our online service more than 20 years ago.

Everything we create is based on the latest evidence and is designed with experts, and young people or their parents. This is why our service is trusted, relevant and so easy to use. Accessed by more than 2 million people in Australia each year, ReachOut is a free service that’s available anytime and pretty much anywhere.

About the role:

As the Database specialist you will be reporting directly to the Senior Fundraising Manager.

You will be responsible for the management of their CRM (Salesforce) and play a critical part in the operations of donations and database management and support in the organisation.

• Ensuring best practice use of Salesforce across ReachOut, maintaining security, privacy and integrity of data and donor information
• Maintaining the integrity of the data, ensuring information is protected and backed-up
• Monitoring database performance and making recommendations for improvements
• Developing and maintaining systems for automated uploading of donations from 3rd parties
• Maintain timely/accurate reconciliations of donations with the finance team
• Support staff queries and ad-hoc troubleshooting with Salesforce/donations processing

To be successful in this role, you will have:

You will be motivated, solutions-focused and happy to collaborative in a small team.

• Strong skills in Salesforce database administration (exposure to fundraising/donations processing will be highly regarded) – certifications are not a must-have
• Excellent interpersonal skills, with the ability to liaise and coordinate across a wide range of stakeholders
• Ability to understand business needs and provide recommendations on how Salesforce can support these now and into the future
• Strong attention to detail and analytical skills
• The ability to prioritise and work to tight deadlines

Why join the ReachOut Australia’s team?

• Access to personal mental wellbeing days
• Large range of flexibility options, including WFO / WFH flexibility
• NFP salary packaging
• Supportive and encouraging team
• Exciting time of growth within the team

How to Apply

Click "Apply Now".

Beaumont People has been retained to recruit these roles on behalf of ReachOut Australia - Please direct any questions about the role or accessibility requirements to Diana Linde at [email protected] or Kathleen Rutherford at [email protected] using the subject line: Database Specialist, Salesforce - ReachOut enquiry via EthicalJobs.

At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities.

We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.