• Immediate start – full-time permanent role (can consider applications seeking 4 days p/week as well)
• Melbourne 3053 location ideal – Sydney and Brisbane offices, other locations considered as well
• Prestigious international development charity, with a range of benefits on offer including WFH flexibility

About the organisation

Oxfam Australia is a highly regarded international development not-for-profit organisation. They believe all lives are equal and no-one should live in poverty.

Oxfam believe, that in a wealthy world, poverty is unjustifiable and preventable, that the present state of inequality and injustice must be challenged, and that with the right help, people can change their lives for the better.

Oxfam are part of a global movement of people working together to eliminate poverty by tackling inequality.

About The Role

The Supporter Insights and Analytics Manager reports to the Head of Supporter Experience and leads a team of two.

You will oversee a group of analysts as they create dashboards and live reporting for the department, senior management, Board, and the entire organisation. Most importantly, this position will oversee how these reports are turned into useful insights, collaborating closely with the fundraising leadership team to raise funds and increase supporter engagement.

The Customer Insights and Analytics Manager plays a crucial role in fostering an organisational culture of data-driven decision-making. You will manage the development, upkeep, and improvement of the usage of the Data Warehouse and all analytical tools.

Key Responsibilities

• Create, put into action, and oversee Oxfam Australia's strategy to gather and utilise supporter inputs
• Develop and execute Oxfam Australia's supporter and market insights architecture inside the company to enable sophisticated analytics across audience segmentation, supporter experience, supporter voice, and products for fundraising and public engagement
• Establish all operational, revenue, supporter experience, and performance reporting for fundraising and resource growth, and transform results into practical insights that may guide company growth in fundraising and wider public involvement, such as public advocacy campaigns
• Develop the Supporter Insights Team as a supporter and market “insights centre" by promoting collaboration with the company and the production of centralised, accessible dashboards and reports that facilitate improved decision-making

Essential Requirements

You will have a passion for process improvement and proven experience driving change and influencing behaviours internally, as well as:

• Experience in analysing consumer/customer data to drive business insights
• Advanced Excel skills as well as advanced proficiency in SQL, and managing cloud-based data warehouses – experience with Salesforce and Snowflake highly regarded but not a must-have
• Experience working with data visualisation tools (such as Tableau), and presenting insights to business users
• You will be ambitious, driven by innovation and continuous improvement
• NFP sector experience is not essential, but a passion and interest in joining the sector is a must-have

Benefits

• Not-for-profit salary packaging on offer
• Excellent WFH flexibility and a 35-hour working week
• Enthusiastic, high-performing team – collaborative and consultative culture
• Meaningful work in the not-for-profit sector

How to Apply

To be considered for this position please apply now with your resume. If you have any further questions, please contact Diana Linde at [email protected] or Kathleen Rutherford at [email protected] using the subject line: Customer Insights and Analytics Manager - Oxfam enquiry via EthicalJobs.

At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.

There is no closing date for this role, please apply as soon as possible as all applications will be reviewed as they are received.