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Client Liaison Officers x2

Black Dog Institute
  • Become a part of a team that is devoted to making the world a healthier place.
  • Full Time, 12 Month Contract Available
  • 0.8FTE, 3 Month Contract
  • Support the Service Implementation directorate for Black Dog Institute

EEO Statement:

Black Dog Institute is steadfastly committed to achieving a progressive and diverse workforce that is reflective of our wider community. We celebrate the qualities, beliefs, and practices that make us unique, and are dedicated to the development and progression of our people. We ensure equality of opportunity for all, regardless of age, characteristics, cultural background, sexual orientation, lived experience, gender identity, disability and/or family status. We look forward to having you join our team at Black Dog Institute.

About Us:

As the only Medical Research Institute in Australia to investigate mental health across the lifespan, our aim is to create a mentally healthier world for everyone. For the past 20 years, we have been at the forefront of mental health research and have maintained a reputation as one of the nation’s leading institutes investigating mental health.

We undertake a unique ‘translational’ research approach that allows us to turn our world-class findings into new treatments, prevention strategies, clinical services, educational programs, and e-health products.

Leveraging our relationships with stakeholders and donors, we join the dots by connecting research answers, expert knowledge, and the voices of lived experience to deliver solutions that impact and boost the health care system for patients and practitioners alike.

Our work is used to drive evidence informed change across the rapidly expanding mental health sector and sets the foundations for a brighter and healthier future for all.

The Role:

The Client Liaison Officer contributes to the delivery of high-quality mental health education and training programs within the health professional, school, and community sectors. Linking the engagement and operations teams, this role is responsible for the provision of high-quality customer service and timely and accurate logistics management. You will liaise with clients to determine training dates, confirm participant numbers, and ensure logistics information for training are received prior to delivery. You will also collaborate with and advise internal and external stakeholders to ensure the communication of client needs and delivery is at its highest level.

The 12 Month, Full Time contract carries an extended focus working across service implementation in the health professional sector.

The 0.8FTE 3 Month contract, carries works broadly across our community and school-based implementation work.

About You:

  1. Experience coordinating the effective delivery of logistics for online and face-to-face programs or events.
  2. Excellent client relationships skills, customer service, including well developed interpersonal and communication skills.
  3. High attention to detail, innovative and solution focused.
  4. Strong organisation and administration skills to effectively prioritise tasks and manage high volume workloads, particularly in peak periods.
  5. Excellent written and verbal communication skills.
  6. Proven experience in collaborating to deliver high quality services.
  7. High level of self-motivation and initiative, with the ability to work independently and within a team.
  8. Proficiency in MS Office and Customer Relationship Management (CRM) or database systems.

Desirable Criteria

  1. Experience in the Not-for-Profit sector.
  2. Proficiency in using the Salesforce CRM system.

Please apply via the Apply Now button with your resume and cover letter addressing the selection criteria and your interest in Black Dog Institute.

Due to the volume of applications we receive, only candidates who meet the selection criteria will be contacted. Candidates who apply via email will not be considered.

Advertisements are subject to closing earlier than specified if a suitable candidate is appointed.

Black Dog Institute is committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

How to apply

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