• Employee Assistance Program with Well-being Benefits
• Comprehensive Industry Training
• Close Knit and Inclusive Team Culture

About the role

Your willingness to help others will see you engage and build rapport over the phone and email with customers, carers, referrers and family members, to ensure BaptistCare becomes their provider of choice. Demonstrating an understanding of all BaptistCare services/products and the aged care system, you will respond to all types of phone enquiries and provide follow-up action according to KPIs.

What's in it for you?

• Great Rewards & Recognition programs
• Upskilling and training opportunities included
• Employee Assistance Program with well-being benefits
• Close knit and inclusive team culture

Culture

• Our 4000 staff are our most important resource and we take you and your career seriously
• We want to provide you with a working environment and culture that supports you in your career journey and growth

About you

• Excellent phone manner and ability to empathise and meet the needs of customers
• Strong customer service skills (minimum of 2 years’ experience in customer service OR similar role)
• Understanding of the Aged Care sector is desirable (not essential)
• Fast learner, strong problem solving and time management skills
• Willingness to learn new systems and proficiency in Microsoft Suite (Word, Outlook, Excel)
• Must be able to work within the hours of 8am to 6pm (7.6 hour rostered shifts)
• Willingness to be trained in Mental Health First Aid

About Us

We love what we do and the communities we help. With us you can deliver life transforming care, create a career you’ll love, and join a team who make a difference.

We’re a not-for-profit organisation that connects with families, communities and thousands of individuals. You may know us for our aged care services -- we also give back to the community through domestic violence initiatives, affordable housing, and offering no-interest loans to the disadvantaged.

Successful applications will be subject to a police background check.