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In Home Care Manager - Care Consultants, Home Care Packages

Baptcare
  • Full time
  • Working From Home/South East Melbourne
  • Leadership Opportunity
  • Competitive Salary
  • Dynamic Supportive Environment

About the organisation

Baptcare is a purpose driven and faith-based organisation with over 3000 employees working across Victoria, Tasmania and South Australia providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

About the role

Reporting to the Operations Manager - Home Care Packages (HCP) this position will support and develop the team of Care Consultants in the South East ensuring they provide exceptional service and specialised advice optimising the benefits of the HCP for the customer. The incumbent will be responsible for driving growth and opportunity whilst focussed on delivering high quality consumer-centred care and fostering positive cross-functional relationships.

Key Accountabilities

  • Lead and develop Care Consultants to provide exceptional case management
  • Deliver on agreed outcomes, meeting the customer's needs and optimising their independence, health, well-being and quality of life.
  • Demonstrate precise cost leadership and management
  • Provide continuous support and improvement of service delivery to achieve the expected customer outcomes
  • Achieve financial and service delivery targets
  • Support the Sales CLC to grow the revenue of the territory through increased sales per customer and the implementation of new service streams

Skills and Experience

  • Minimum 5 years leadership and management
  • Tertiary qualifications in Health, Social Sciences or Business
  • Business management experience
  • Aged Care - In Home Care - Home Care Package management (desirable)
  • Developed interpersonal skills and judgement
  • Analytical and problem-solving skills
  • A positive can-do attitude with good problem-solving skills, and ability to think on your feet
  • Highly organised with the ability to work in a fast paced and high-pressure environment
  • Excellent attention to detail
  • Confident communication skills, in written and verbal English, highly impactful influencing and negotiating
  • Excellent computer literacy including Office Suite and Excel

A position description is attached.

How to apply

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