• Permanent - Full Time
• Bendigo

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 180,000+ customers to be part of the clean money movement.

We have a 12 month contract opportunity for a Team Leader Lending Operations (Grade 2) to join the Lending Operations Team in Bendigo. This position leads the team with responsibility for achieving agreed team performance targets, providing leadership, identifying training requirements and providing coaching to the Lending Operations team. The Team Leader Lending Operations motivates staff through change effectively, efficiently and in accordance with Bank Australia’s policies to provide quality customer service.

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.

• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options and competitive salary and benefits, including 12% super, paid parental, volunteer, family violence leave and opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We are the first bank in the world to own its own Conservation Reserve – which we use to protect threatened species and involve staff in conservation.

What you will be doing

• Lead and motivate the Lending Operations Team to achieve Bank Australia’s goals
• Ensure the Lending Operations team comply with Bank Australia operating policies and procedures at all times
• Keep Bank Australia teams fully informed on matters which affect the delivery of Operation team services
• Supervise the Lending Operations Team, monitor workflows and adherence to targets
• Ensure appropriate training plans are developed and training is delivered
• Act as a mentor, and pro-actively assist consultants in achieving individual and corporate goals
• Coordinate and run team and individual meetings
• Monitor all processing work of new Lending Operations staff
• Deal with complaints and more difficult issues raised by internal customers and provide support to the Manager Lending Operations as required
• Contribute to the continuous improvement of Lending Operations products and services in regard to delivery and the identification and development of new systems, processes and procedures
• Provide timely, accurate and appropriate performance reporting to the Manager Lending Operations, Head of Operations and Chief Operating Officer.

What you will bring

• Demonstrated ability to successfully lead and motivate teams, particularly through a change process
• Demonstrated ability to show a forward thinking and flexible attitude
• Experience delivering training to staff
• Demonstrated ability to investigate and follow up queries and complaints
• Demonstrated ability to identify and implement process improvements
• Knowledge of lending policies, procedures and service standards
• Advanced problem-solving skills and effective decision making skills
• Excellent provision of customer service
• Demonstrated ability to scope and deliver projects
• Ability to effectively determine priorities, process and allocate work under high workloads
• Confidence dealing with computer technology and an environment of electronic data delivery including

• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.