Come and help us build a different kind of bank, the bank Australia needs. We’re driven by a clear purpose to create mutual prosperity and positive impact for people and the planet.

We’re growing fast as more people choose to align their banking with their values. We’re looking for people who share our values and commitment to creating a positive future for our 160,000+ customers, our communities, and our environment.

We currently have a permanent, full time opportunity for a Retail Operations Consultant to join our team in Morwell. The Retail Operations Consultant is responsible for ensuring we provide the people we serve (staff and customers) with the highest possible level of quality service and assistance. Retail Operations Consultants ensure this high level of service and assistance is applied consistently to all of the functions performed by the Retail Operations Department and that strong relationships are maintained with our third party suppliers.

Why join us:

• We’re have big plans to become Australia’s most trusted bank and a leading purpose-driven business.

• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options and competitive salary and benefits, including 11% super and paid parental, volunteer and family violence leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We’re committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We’re the first bank in the world to own its own Conservation Reserve – which we use to protect threatened species and involve staff in conservation.

What you’ll be doing:

• Complying with Bank Australia operating policies and procedures at all times
• Performing operational tasks to ensure customer needs are met in a timely and accurate manner
• Maintaining reports and documentation

• Ensuring tasks are completed within established SLA timeframes
• Ensuring assigned training is up to date at all times

• Contributing to the continuous improvement of Operations products and services in regard to delivery and the identification and development of new systems, processes and procedures
• Performing other duties consistent with the classification of the position, as directed by Bank Australia Management.

What you’ll bring:

• Adaptability and ability to prioritise work to meet deadlines
• Demonstrated dedication to outstanding customer service focus and delivery
• Ability to communicate effectively, both written and verbal
• High level of accuracy and attention to detail
• Working knowledge of the Core Banking System and PC literacy
• Excellent communication and interpersonal skills
• Solid administration skills and experience
• Effective decision making, problem solving and analytical skills
• Ability to work independently as well as part of a team
• Desire to develop, learn and expand skills
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.