Come and help us build a different kind of bank, the bank Australia needs. We’re driven by a clear purpose to create mutual prosperity and positive impact for people and the planet.

We’re growing fast as more people choose to align their banking with their values. We’re looking for people who share our values and commitment to creating a positive future for our 160,000+ customers, our communities, and our environment.

We currently have two entry level Traineeships available. Our traineeships are a great opportunity aimed at people who have limited work experience and have not undertaken study since finishing school. The traineeship is a 12 month, full time contract opportunity to join our Lending Operations team in Morwell.

The Lending Operations Team ensures customers and staff are provided with the highest possible level of quality service and assistance. Lending Operations ensure a superior level of service and assistance is applied consistently to all of the functions performed by the Lending Operations whilst also maintaining strong relationships with third party suppliers in order to deliver the required service standards.

The Traineeship will allow you to undertake a Certificate III in Financial Services whilst working in our Lending Operations Team.

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life
• We offer flexible working options and competitive salary and benefits, including 11% super and paid parental, volunteer and family violence leave
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours
• We’re committed to building an inclusive culture and a diverse workforce that reflects the Australian community
• We’re the first bank in the world to own its own Conservation Reserve – which we use to protect threatened species and involve staff in conservation

What you'll be doing

• Providing outstanding internal customer service
• Loan processing, variations, exception reports and other lending administration
• Preparation and actioning of mortgage discharges, loan closures and associated functions
• Loan contracting and funding
• Certification/bookings and settlements and loan funding
• Contributing to the continuous improvement of Lending Operations services, new systems, processes and procedures
• Perform other duties consistent with the classification of the position, as directed by Bank Australia management
• Completing a Certificate III in Financial Services whilst working full time in the Lending Operations Team

What you’ll bring

• Adaptability and ability to prioritise work to meet deadlines
• Demonstrated dedication to outstanding customer service focus and delivery
• Ability to communicate effectively, both written and verbal
• High level of accuracy and attention to detail
• Good level of PC literacy
• Excellent communication and interpersonal skills
• Solid administration skills and experience
• Effective decision making, problem solving and analytical skills
• Ability to work independently as well as part of a team
• Desire to develop, learn and expand skills
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos

A salary will be paid in accordance with the Banking, Finance and Insurance Award 2020.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.