• Permanent - Full Time
• Collingwood

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 180,000+ customers to be part of the clean money movement.

We are currently seeking a Fraud Manager – Financial Intelligence to join our risk and Compliance Team. The Fraud Manager – Financial Intelligence will provide leadership, staff development, identify training requirements and provide coaching to the Financial Intelligence Fraud Team. The Fraud Manager will ensure Bank Australia’s fraud detection, prevention and recovery actions are managed effectively, efficiently and in accordance with Bank Australia’s policies.

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options and competitive salary and benefits, including 12% super, paid parental, volunteer, family violence leave and opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We are the first bank in the world to own its own Conservation Reserve – which we use to protect threatened species and involve staff in conservation.

What you will be doing

• Lead and manage a team of 10+ fraud officers, analysts and senior analysts
• Effectively manage the end to end detection, investigation and remediation process across all fraud typologies and processes
• Maintain effective relationships and accountabilities across the value chain including Bank Australia’s third parties that provide monitoring systems and reports to detect fraud
• Provide effective leadership ensuring appropriate training and development plans, including cross-skilling teams, are implemented
• Effectively manage an appropriate work flow throughout the teams
• Complete quality reviews of process effectiveness, customer communication (written and verbal)
• Ensure process documentation is completed and up to date to enable training and cross skilling
• Manage key metrics and visual management regarding core fraud types and team effectiveness
• Collate and complete monthly reports for Head of Financial Intelligence and the Chief Risk Officer and Board as required
• Maintain industry and relevant third party relationships as appropriate
• Manage services to agreed service standards.

What you will bring

• Demonstrated leadership experience working with diverse and complex teams
• Significant experience in financial services, payments or financial crime industry
• Demonstrated capacity to effectively lead, motivate and participate in a team environment
• Demonstrated change management and continuous improvement experience
• Excellent communication skills in liaising both internal and external stakeholders, including written, verbal and interpersonal skills
• Well-developed knowledge of banking products and services
• Ability to effectively manage and resolve complaints in a timely manner
• Demonstrated ability to coach and train both technical and softer skill sets
• Ability to manage conflict satisfactorily and to solve problems
• Confidence in dealing with technology and an environment of electronic data delivery as well as programs such as Excel and PowerPoint
• Hold a relevant tertiary qualification (degree qualified) or diploma qualification with extensive years’ experience
• Knowledge of legislation and codes relating to the provision of relevant financial services
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Bank

Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.