Come and help us build a different kind of bank, the bank Australia needs. We’re driven by a clear purpose to create mutual prosperity and positive impact for people and the planet.

We’re growing fast as more people choose to align their banking with their values. We’re looking for people who share our values and commitment to creating a positive future for our 160,000+ customers, our communities, and our environment.

We currently have multiple opportunities for Financial Services Trainees to join our team in Moe. The role of the trainee is to work within an allocated department (Contact Centre, Credit or New Lending) of the bank and contribute to delivery of the team’s goals and deliverables in accordance with standards of performance and service determined by the company and its customers. While working full time, the trainee will be supported to complete the Certificate III in Financial Services.

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.

• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options and competitive salary and benefits and paid parental, volunteer and family violence leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We are the first bank in the world to own its own Conservation Reserve – which we use to protect threatened species and involve staff in conservation.

What you will be doing (may vary depending on allocated department)

• Delivering highly professional, efficient and friendly service
• Operating systems in accordance with documented procedures and legislative requirements
• Processing transactions as directed and maintaining accounts
• Assisting customers with their daily financial needs in an efficient and courteous manner
• Processing customers’ orders for products and services
• Participating in staff training and development courses and programs
• Completing the requirements for the Certificate III in Financial Services.

What you will bring

• A positive, can-do attitude
• A team playing and collaborative approach and style
• Customer focus and service experience and orientation
• Strong verbal and written communication skills
• Adaptability and a keenness to learn and dedication to personal growth
• Excellent listening skills
• Analytical and problem solving skills

• Professional presentation and behaviour
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.