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Contact Centre Consultant - Moe

Bank Australia Limited

Come and help us build a different kind of bank, the bank Australia needs. We’re driven by a clear purpose to create mutual prosperity and positive impact for people and the planet.

We’re growing fast as more people choose to align their banking with their values. We’re looking for people who share those values and a commitment to creating a positive future for our 160,000 customers, our communities, and our environment.

We have a permanent, full time opportunity to join our Contact Centre team in Moe.

The successful applicant will be self-motivated, enjoy working in a team environment and be dedicated to providing quality customer service and contributing positively to the Contact Centre objectives.

Why join us

  • As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit
  • We offer flexible working options and competitive salary and benefits, including 11% super and paid parental, volunteer and family violence leave
  • We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours
  • We’re committed to building an inclusive culture and a diverse workforce that reflects the Australian community
  • We’re the first bank in the world to own its own Conservation Reserve – which we use to protect threatened species and involve staff in conservation.

What you’ll be doing

  • Processing inbound general banking telephone calls, emails, webchat and social media enquiries in a professional and efficient manner
  • Identifying opportunities to assist Bank Australia customers with our range of products and services
  • Contributing to the development and continuous improvement of our customer experience
  • Conducting outbound calls to customers to follow up on enquiries and welcome new customers to the bank.

What you’ll bring

  • A solid track record in customer service
  • Confidence in building strong relationships with customers
  • Well-developed written, verbal and interpersonal skills
  • The ability to determine priorities and work effectively under pressure
  • Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

Our Contact Centre is open Monday to Friday 8am-8pm and Saturdays from 9am – 2pm. Availability during these hours is required.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.

How to apply

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