The Australian Workers’ Union (AWU) is the nation’s oldest and most influential trade Union, representing over 70,000 working Australians. We are also Australia's most diverse Union, representing workers across a wide range of industries.

Getting the best outcome for our members is at the heart of what we do.

POSITION DESCRIPTION 

The AWU National Office is seeking a Permanent Part Time Call Centre Operator based in our National Office, located at Granville NSW.

The AWU National Contact Centre contacts members who have become un-financial and assists our industrial teams with industry campaign calling. This is an essential role for our union and you will be working as part of a dynamic team.

The Outbound Contact Centre Operator position is a Permanent Part Time position working 30 hours per week. 

Essential 

• Previous call centre experience or similar customer service experience
• Demonstrated ability and knowledge in recruitment conversations
• Proven ability to maintain confidentiality and deal with sensitive and difficult matters in a diplomatic manner
• Competent and proficient in data entry
• Demonstrated ability to work well in a team and under limited supervision.
• Attention to detail
• Experience with Microsoft Office
• Ability to work during both the day and evenings Mon - Fri

Desired

• Experience within a Trade Unions or Not for Profit Organisations
• Awareness of Trade Unions, campaigns and issues affecting workers 
• Previous experience working with membership-based software platforms 

Key Duties

• Conduct calls to un-financial members
• Recruit and retain union members

CONDITIONS

Salary will be offered depending on experience and skills plus superannuation and other generous conditions. 

enquiries

Please direct enquiries about the position to [email protected] using the subject line: Operator - Outbound Contact Centre enquiry via EthicalJobs.