ABOUT AUTISM ABILITIES

Autism Abilities is a team of dedicated and caring professionals who are passionate about empowering and supporting autistic people to live life well. As an autism specific service, we know that the needs of each person on the spectrum are as individual as they are, and this knowledge informs and inspires us in our work every single day.

Established in 2018 as an NDIS Support Coordination service, Autism Abilities has grown from humble beginnings and a handful of clients to a team of nineteen people and two hundred and fifty clients. In 2022, Autism Abilities will continue its trajectory of steady and sustainable growth with the introduction of additional autism-specific services and a new office location. To support this growth, we are recruiting for the new position of Receptionist and Administration Assistant.

Autism Abilities is a truly values-driven organisation, and our core values are at the heart of the way we work and what we do every single day. Our core values are:

• Be Knowledgeable
• Be Memorable
• Be Inspiring
• Make It Happen
• Come From the Heart

You can read more about our core values on our website: here. 

ABOUT THIS ROLE

This is an exciting opportunity to join a truly values driven organisation with a big heart and ambitious plans in a key role. Responsibilities of the Reception and Administration Assistant include:

Reception – office reception duties – be the friendly and welcoming face people first meet in our new office space in Brunswick West. Responsibilities include:

• Welcoming & attending to visitors
• Answering incoming phone calls and directing appropriately
• Managing general incoming enquiries
• Taking & forwarding messages accurately & efficiently
• Receiving and sending mail

Administration – Never be bored at work again with a wide variety of important administration responsibilities including:

• Responding to enquiries/referrals efficiently & professionally
• Completing client management system tasks including:
  • Adding service providers and contacts to the database
  • Creating potential client records from enquiries
  • Updating enquiry status records to client records when onboarding
  • Creating new client records & generating service agreements
  • Following up & supporting clients throughout the onboarding process
  • Creating new client folders
  • Adding Links in client records
• Processing and reconciling invoices across accounting, NDIS and client management systems
• Providing ad-hoc administration support to team
• Taking minutes at team meetings
• Providing support to leadership by scheduling team meetings
• Assisting Support Coordination and Marketing teams with research - service providers, autism specific research etc

ABOUT YOU

We would love to hear from you if you:

• Strongly align with our Core Values

• Are passionate about empowering and supporting autistic people to live life well
• Have well-developed organisational and time management skills with the ability to plan workload, prioritise and meet deadlines
• Have strong administration skills & perhaps relevant qualifications in business administration and experience in an administration or customer service position
• Have excellent skills with Microsoft office programs and client management systems
• Have excellent verbal, written and interpersonal communication skills with the ability to liaise across all levels both internally, externally and with people from diverse backgrounds
• Have knowledge and understanding of autism (professional &/or lived experience)
• Have some knowledge/experience of the NDIS
• Are accurate and detail focussed
• Are well-presented
• Have an excellent telephone manner
• Have bucketloads of enthusiasm and a willingness to learn
• Are super organised and responsive
• Are 100% reliable
• Are fully vaccinated against COVID-19

WHAT DO WE OFFER

This is an exciting time to join a truly values driven organisation with a big heart and ambitious plans. At Autism Abilities we understand that our greatest asset is our team. In fact, ‘Making Autism Abilities a Great Place to Work’ is a key focus in our strategic plan. Joining our team means you can expect:

• Positive culture – enjoy coming to work every day alongside an incredible team of people who are all passionate about empowering and supporting autistic people to live life well
• Good work/life balance – don’t spend your evenings or weekends worrying about work! We want everyone at Autism Abilities to love their work & understand that balance is essential to achieve this.
• Positive work environment – in June 2022, Autism Abilities is proud to open its first office space – a place to meet with our participants, be more visible within our community and connect, learn and work together as a team. Situated in light & bright offices in Brunswick West with access to free secure onsite parking, a health club, local cafes & tranquil outside courtyard space anytime you want to connect with your colleagues or to provide therapy in a clinic setting this is the space!
• Regular supervision and heaps of support – at Autism Abilities we work really hard to ensure everyone stays connected and feels supported. You will have quarterly supervision and an annual performance review plus access to individual consults and support whenever you need them
• Training and development opportunities – we know that investing in our team is critical to our success. You will have an annual training budget for your personal and professional development and the knowledge that you are joining an organisation that truly values learning and development.
• Opportunities – this is an exciting time to join Autism Abilities with strong opportunity for career progression as our organisation grows and develops.
• Competitive remuneration – competitive salary of approx $60,000 per annum plus super according to skills, experience & qualifications

To submit your application click Apply Now.