ABOUT AUSTRALIANS TOGETHER

Australians Together is a not-for-profit organisation that believes better outcomes for Aboriginal and Torres Strait Islander people begin with a change in perspective of all Australians. We help non-Indigenous people learn the true story of our shared history, understand how it’s still having an impact today and find meaningful ways to respond.

We support teachers to confidently teach Aboriginal and Torres Strait Islander perspectives. We do this by creating curriculum resources and delivering professional learning workshops to teachers. We also have resources for workplaces, churches, and all people who call Australia home. 

THE ROLE

As the Client Service Coordinator, your role is crucial to the effective and efficient running of the Australians Together Relationships and Partnerships work. This is no ordinary customer service coordinator role. Encompassing lead development and lead management, the role focuses on connecting with and supporting people in their engagement with Australians Togethers resources and services, ensuring we reach key targets and hit our KPIs. 

YOU ARE…

• Always looking for an opportunity: You have a keen eye for identifying potential prospects. Your ability to listen and uncover their needs by asking planned and thoughtful questions will result in identifying and establishing leads. You have a tenacity for converting opportunities to key relationship and partnerships.
• Goals and results-driven: You enjoy the challenge and focus of having goals and you have a proven track record in achieving these goals and facilitating great outcomes for all involved. 
• Proactive: You’re an enthusiastic and motivated self-starter with a can-do approach. Although you thrive in a team environment, you work independently when needed. With your great time-management skills, you can plan and juggle to ensure that everything runs smoothly.
• Project Management savvy: You can plan, juggle and organise multiple projects and tasks of various sizes to make sure that everything is running smoothly and there is great communication with all parties.
• An organisational guru: You have an excellent eye for detail and you are a stickler for accuracy, report writing, presenting data succinctly and administration. You will keep an eye on all agreed actions and ensure these are followed up quickly and efficiently. This attention to detail allows you to get things done on time, to a high standard and with great results.
• A fast learner: You have an incredible ability to adapt to change and challenges whilst keeping your cool.

KEY REQUIREMENTS

• 1+ years in an inside sales environment
• Experience calling contacts, leads on behalf of an organisation with positive outcomes
• Customer relationship management system experience - pipeline management, account and contact creation, lead management, reporting
• Strong communication skills, able to build a rapport with customer
• Experience in administrative duties and analysis for report writing
• Excellent written and oral communication skills
• Proficient Microsoft Office skills

Contact [email protected], using the subject line: Client Services Coordinator enquiry via EthicalJobs if you’d like a more detailed job description.

We’re committed to creating a culturally safe workplace. We encourage Aboriginal and Torres Strait Islander people and people from diverse cultures, abilities and identities to apply.