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Volunteer Workforce Coordinator - Retail

Australian Red Cross
  • Full-time position Based in North Melbourne
  • Support community volunteer opportunities throughout Victoria
  • Create a great workforce culture in our Red Cross shop network

Who are we

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

This position will work with our Area Managers, warehouse team and Red Cross Shop managers (volunteer managers) across Victoria to support the functions, to create easy, remarkable and relevant volunteer experiences. Your role will see you working alongside our Victorian retail team to create a dynamic culture for our volunteers. This will include supporting our shop managers and coordinators to understand our volunteer systems, processes and to informed of activities across Victoria and Red Cross.

Supported by the Community Mobilisation Team and Manager, you will provide vital training, continual improvement and systems support that underpins the volunteer experience at Red Cross in Victoria. The role will assist with volunteer workforce planning and recruitment strategies, and strategies to promote retention.

You will also have the opportunity to connect and communicate with strategic networks, communities and stakeholders that can support you in your role.

What you will bring

  • Significant experience in roles which have required strong relationship management
  • Experience coordinating workforce activities, including recruitment, training etc
  • Demonstrated ability to design, monitor and implement continuous improvement practices
  • Advanced ability to train and build the capacity of others in systems and processes
  • Strong influencer, communicator and driver of change
  • Proven ability to ‘think outside the box’ and to apply innovation and technology to solutions
  • Significant experience in working with and supporting volunteers and/or members


Be part of one of the largest humanitarian organisations and know that the work that you do will help improve outcomes for vulnerable people. Red Cross offers generous salary packaging benefits and flexible working arrangements.

For further enquiries please see position description below or contact Christine Crosby on (03) 8327 7923.

Position Description : PD_Volunteer Workforce Coordinator_Retail_.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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