• Ongoing position
• Part time - 25 hours per week
• Avalon, NSW location

Who are we

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

Supported by the Area Manager, this role is responsible for driving sales to achieve targets through clear direction and an engaged workforce, ensuring a positive customer experience whilst engaging with the local community.

The position is responsible for ensuring store revenue and profit targets are achieved through revenue growth and managing controllable expenses. You will work in conjunction with the Area Manager to pro-actively develop, drive and support local and national marketing campaigns and promotional activity within the store.

You will manage customer complaints and provide a solution, including approving exchanges and refunds if required. You will lead, maintain and actively work to ensure co-operative working relationships within the workforce team through ongoing coaching, communication and early intervention on people related issues.

What you will bring

• Previous experience managing a team
• High customer service orientation and superior interpersonal skills
• Proven ability to maintain an awareness of current fashion trends and brands
• Demonstrated ability to stimulate and support learning in a retail environment
• Sound presentation and visual merchandising skills
• High level of organisational and problem solving skills

Why work with us

Be part of one of the largest humanitarian organisations and know that the work that you do will help improve outcomes for vulnerable people.

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.

The Retail team continually develop exciting new retail strategies to generate revenue, which assist Red Cross to undertake its valuable humanitarian work.

This is an opportunity to use your retail experience, develop your leadership skills and contribute to the work of the largest humanitarian movement!

Further information

For further enquiries, please view the position description below or contact Tracie Walters on 0434 751 135.

Position description:  Shop Manager.pdf