• Full time national lead role, flexible location
• Utilise your Agile, HCD, process improvement skills
• Work for the world's largest humanitarian movement

About us

Australian Red Cross is part of the largest humanitarian movement in the world seeking to build a better society based on people helping people. 

Red Cross has a number of processes and systems that support the recruitment, onboarding, engagement and retention of members and volunteers and our goal is provide the best experience possible for everyone involved.

About the role

You will lead the design, delivery and embedding of our systems and processes underpinned by your knowledge and expertise of Agile and HCD. You will drive continuous improvements through data and insights to improve experience, ensuring project tasks are broken down into user stories and tangible actions.

You will engage with a diverse range of stakeholders to promote the successful implementation of new and improved processes, and their consistent application, across the organisation. You will lead a small team of coordinators, providing coaching and support and also co-lead a data analyst role with IT to monitor and measure success.

What you will bring:

• Demonstrated experience using different project methodologies such as Human Centred Design, Lean or Agile, that puts the customer at the heart of process improvements
• Experience managing complex projects designed to achieve business outcomes
• Demonstrated experience delivering system and process improvements from inception to embedding
• Ability to make strategic decisions and prioritise objectives
• Ability to coach and mentor Agile processes within the team and across stakeholders
• Ability to collaborate and influence effectively across different organisational levels, functions, and geographies to achieve goals
• Highly developed communication and interpersonal skills with a consultative approach (including with people from a wide range of backgrounds)
• Demonstrated ability to mentor and coach staff and nurture and support effective teams
• Strong group facilitation, team building, and staff development skills

The benefits

Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability.

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.

Further information

For further information about the role responsibilities and requirements, please refer to the position description below. For additional enquiries contact Renee Wood on 0412 859 221

Position description: National Lead - Systems and Process Improvements PD