• Casual role based in Wollongong, NSW
• Work for the world's largest humanitarian movement
• Be part of our well established humanitarian settlement program team

About us

Australian Red Cross is part of the largest humanitarian movement in the world seeking to build a better society based on people helping people.  

We work to assist migrants in transition to ensure they have their humanitarian needs met and are participating and included in Australian society.

We seek to support people who are particularly vulnerable due to their circumstances, for example, people seeking protection, with restricted access to support and services, or vulnerable to exploitation.

We work directly with those seeking help, irrespective of their legal status, their background, or how they arrived in Australia.

About the role

Working within the Humanitarian Settlement Program (HSP), the Program Support Worker will assist with the provision of general information to clients such as Red Cross contact details, emergency numbers, welcome kits and appointment for initial needs assessment, care plan development and others.

This position will provide assistance to clients with service registrations, such as but not limited to; Medicare, Centrelink, bank accounts, healthcare services, migrant resource centres and community services.

Additionally, this position will provide access to general information and education relevant to activities of daily living, including housing, locally available services provided by other agencies, public transport, children’s playgrounds, places of worship, etc.

What you will bring

• Fluency in at least 2 of the languages of contemporary humanitarian entrants is essential for this role (Kinyarwanda, Kinyamulenge, or Kirundi)
• Demonstrated experience in community services and/or experience with people from cultural and linguistically diverse backgrounds
• A solid understanding of the refugee and asylum seeker sector service needs of relevant clients
• Well-developed organisational and time management skills

A current Working with Children check and driver's licence are mandatory requirements for this role.

Why work for us?

Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability.

Further information

For further enquiries please see position description below or contact Porcia Kissi on 0424 752 139.

 Position Description:  HSP Program Support Worker v112019.pdf