• Maximum Term position – until December 2022
• Full time hours
• Wollongong, NSW location

About us

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

Red Cross Migration Support Programs (MSP) is responsible for coordinating, leading and supporting complex national and local programs. The overall objective is to provide effective and responsive services to people who are vulnerable as a result of migration, such as those separated by war and disaster, refugees, asylum seekers and immigration detainees

About the role

The Humanitarian Settlement Program (HSP) aims to build the skills and knowledge for social and economic well-being of refugees and humanitarian entrants. The HSP delivers Settlement Services to Clients through a tailored, needs-based case management approach.

The Client Services Team Leader is responsible for operational and program delivery of high-quality services to HSP clients. Key aspects of the role will be leading, developing, and motivating the team members in a dynamic and at times complex environment; to ensure efficient and timely delivery of operational and program requirements and contribute to a continuous improvement cycle.

What you will bring:

• Demonstrated program management; including, staff supervision and development, casework practice advise, program compliance and reporting
• Demonstrated analytical and planning skills associated with client service delivery
• Well-developed case management and case coordinator skills
• Experience in managing both staff and volunteers
• Proven ability to effectively liaise, negotiate and maintain positive relationships
• High level of customer service skills, including complaint handling
• Degree in Social Work or Community Services or Psychology or equivalent

A Working with Children Check and Australian Driver’s License are mandatory requirements for this role.

Why work with us

Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people.

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.

Further information

For further information about this role, please refer to the position description attached below or contact Gop Gai on 0424 755 845.

Position description:  HSP Team Leader (NSW).pdf