• Ongoing position
• Full time – 38 hours per week
• Flexible location

Who we are

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

This role has the (shared) responsibility of product ownership across a number of volunteering systems at Red Cross. Ensuring effective system governance is established and maintained, a product optimisation roadmap is developed and delivered and acts as the key contact between relevant system providers and Red Cross.

The ability to work collaboratively across multiple teams, including the broader Volunteering Operations team, IT, People & Culture and State/Territory Mobilisation Hubs to achieve outcomes is a critical competency for this role.

What you will bring

• High level understanding and experience using PageUp, preferred
• Demonstrated experience using different project methodologies such as human centred design, lean or agile, that puts the customer at the heart of process improvements
• Strong problem solving skills with demonstrated experience in developing and delivering effective and efficient processes to solve complex problems
• Demonstrated ability to influence, build and maintain relationships with stakeholders to achieve outcomes
• Demonstrated experience delivering system and process improvements from inception to embedding                                                                                          

The benefits

Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people.

Red Cross offers generous salary packaging benefits and flexible working arrangements.

Further information

For further information about this role, please refer to the position description attached below or contact Rebecca McDermott  on 0410 330 549.

Position description: Coordinator Systems & Process Improvements (VOL).pdf