• Maximum term position until 31 December 2020
• Full time – 38 hours per week
• Based in North Melbourne, VIC 

Who we are

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

Situated in the Emergency Services team in Victoria, the Systems Coordinator – COVID Community Connection Program will be responsible for the implementation, ongoing supports and continuous improvement of workforce systems for the successful delivery of the COVID-19 Community Activation and Social Isolation Initiative (CASI) for Red Cross in Victoria.

This initiative is providing a vital humanitarian response through a virtual call centre to support the emotional and social needs of vulnerable Victorians as a result of the COVID-19 Pandemic.

This role is responsible for ensuring the operational and workforce capability of a cloud-based contact call centre for telephone, CRM and online platforms.

What you will bring

• Tertiary qualifications or equivalent experience in Project Management or Systems/Information Management
• Demonstrated experience in coordinating the operation, accessibility and functioning of workforce systems
• Experience in implementing workflows for workforce systems with an offsite workforce
• Experience in upskilling diverse and dynamic workforce teams in online platforms or cloud-based systems
• Demonstrated ability to take initiative, self-organise, as well as coordinating the capabilities and workflows of a team of both staff and volunteers
• Demonstrated ability to forecast training and workforce systems needs
• Demonstrated experience in creating customer-focused teams and culture, dedicated to providing positive customer experiences for vulnerable community members 

The benefits

Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people.

Red Cross offers generous salary packaging benefits and flexible working arrangements.

Further information

For further information about this role, please refer to the position description attached below or contact Megan Bridger-Darling on 0478 872 079.

Position description:  Systems Coordinator - COVID Community Connection Program.pdf