• Maximum term position until June 30 2022
• Full time – 38 hours per week
• North Melbourne location

Who we are

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

The Complex Caseworker will provide casework support to clients accessing MSP programs. Including providing information about and referrals to other available services in person, over the phone and via email. The role is responsible for adopting a case management approach that is planned, integrated and delivered in a coordinated way and will operate from a strengths based and capacity building framework.

What you will bring

• Proven ability to provide high quality casework support and complex case management
• Demonstrated understanding of how to holistically assess complex client needs, including conducting risk assessments, and developing effective case plans and safety planning
• Proven ability to identify service gaps and manage complex cases within a context of competing priorities
• Demonstrated cultural competence and the ability to work with people from diverse backgrounds who have experienced grief, loss, torture, and trauma and who experience ongoing safety risks.  
• A sound understanding of the social political issues and needs impacting migrants in transition
• Skills and experience in a variety of client practice approaches and frameworks

The benefits

Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people.

Red Cross offers generous salary packaging benefits and flexible working arrangements.

Further information

For further information about this role, please refer to the position description attached below or contact Parisa Yegan on 0401 319 673.

Position description: PD Complex Caseworker.pdf