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Community Liaison Officer - Roadhouse

Australian Red Cross
  • Part time - set hours
    • Saturday and Sunday 3pm – 6pm (Canberra City)
    • Monday and Thursday 1pm – 6pm (Garran and Canberra City)
  • Maximum term position
  • Garran, ACT location

About us

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

The Roadhouse Community Liaison Officer a key part of the service delivery team, focusing on building rapport and trust with clients at Red Cross’ ‘Roadhouse’, which provides support and free food to Canberra’s homeless and vulnerable people. The Community Liaison Officer is primarily responsible for the provision of information and support to clients and the coordination of volunteers. The role requires demonstrated skills working independently and in collaboration with people facing homelessness and/or those at risk of being homeless in delivering human-centred client support.

The Roadhouse program runs from the Griffin Centre 6 days per week. This role will comprise two shifts at the program on Saturday and Sunday afternoons (totalling six hours), and a further 10 hours of office based work which can be distributed across 2 or 3 days (Monday to Friday).

What you will bring

  • Demonstrated experience with a diverse client group, particularly working with clients exhibiting behaviours associated with mental health challenges, AOD intoxication, trauma and disadvantage
  • A working knowledge of services available to vulnerable people in Canberra
  • Excellent communication and interpersonal skills both written and oral
  • Demonstrated integrity, tact and discretion
  • Ability to use MS Office products.
  • Ability to work flexible hours including weekends

A current Australian Driver's Licence and Working with Vulnerable People's Card is a mandatory requirement for this role.

Why work with us

Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people.

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.

Further information

Please apply with your updated resume with responses to the selection criteria above.

For further information about this role, please refer to the position description attached below or contact Mahmoud Hakim on 0466 453 180.

Position description: Community Liaison Officer (Roadhouse).pdf

Please apply as soon as possible as we will be reviewing applications as they are received and may close advertising earlier.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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