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Client Services Officer - Extreme Hardship Support Program

Australian Red Cross
  • Maximum term role until 26 February 2021
  • Full time hours
  • North Melbourne location (work from home)

About Red Cross

Australian Red Cross is part of the world's largest humanitarian movements seeking to build a better society based on people helping people. Our vision is human dignity, peace, safety and well-being for all. Our purpose is supporting and empowering people and communities in times of vulnerability, preventing and alleviating suffering across Australia and internationally through mobilising the power of humanity.

Migration Support Programs

Australian Red Cross’ Migration Support Programs works to assist migrants in transition to ensure they have their humanitarian needs met and are participating and included in Australian society. Red Cross has worked in this area for over 25 years, providing assistance and protection to migrants, people seeking asylum, refugees, people in immigration detention, people who are stateless, people who are trafficked or subject to forced marriage, and separated family members, according to their humanitarian needs.

In response to COVID-19, Red Cross is working alongside the Victorian Government to provide additional financial support for vulnerable Victorians who are on temporary visas and experiencing financial hardship as a result of the pandemic. The program aims to reduce financial, health and wellbeing distress for vulnerable temporary migrants living in Victoria during the pandemic.

The role

The Client Services Officer is responsible for processing and reviewing applications, providing information, identifying and escalating issues and responding via phone to migrants in transition who have been impacted by the COVID-19 pandemic. This role is also responsible and accountable for maintaining client data and various administrative tasks arising from the client services operations.

A Working with Children Check is a mandatory requirement for this role.

What you will bring

  • Demonstrated cultural competence and ability to work with people form diverse backgrounds who have experienced multiple and complex vulnerabilities
  • A sound understanding of the needs impacting migrants in transition
  • Excellent records management and general administration skills
  • Proven highly developed organisation and time management skills
  • Well developed communication and interpersonal skills
  • Proficiency n MS Office or similar software and experience using databases

Why work for us?

Know that the work you do directly contributes to preventing and reducing the vulnerability of migrants in Victoria.

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.

Further information

To find out more, please refer to the position description below or contact Angela Keating on 0408 423 691.

Position description: Download File Client Services Officer (MSP).pdf

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