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CASI Call Centre Team Leader

Australian Red Cross
  • Maximum term position until December 2020
  • Full time - 38 hours per week
  • Flexible, work from home arrangement

About Red Cross

Australian Red Cross is part of the largest humanitarian movement in the world seeking to build a better society based on people helping people

About the role

You will be responsible for the implementation, ongoing support and continuous improvement of workforce systems for the successful delivery of the COVID-19 Community Activation and Social Isolation Initiative (CASI) for Red Cross in Victoria. 

This initiative is providing a vital humanitarian response through a virtual call centre to support the emotional and social needs of vulnerable Victorians as a result of the COVID-19 Pandemic.

You will be responsible for ensuring the operational and workforce capability of a cloud-based contact call centre for telephony, CRM and online platforms.

What you will bring

  • Previous experience implementing workflows for workforce systems with an offsite/remote workforce
  • Previous experience in up-skilling diverse and dynamic workforce teams in online platforms or cloud-based systems
  • Previous experience in creating customer-focused teams and culture, dedicated to providing positive customer experiences for vulnerable community members
  • Demonstrated experience in coordinating the operation, accessibility and functioning of workforce systems
  • Demonstrated ability to forecast training and workforce systems needs
  • Exceptional problem-solving skills that work towards a culture of continuous improvement

Why work for us?

Work for purpose and know that your work assists Red Cross support and empower people and communities in times of vulnerability.

Generous salary packaging options available that can increase your take home pay.

Further Information

To find out more about this opportunity please see the position description below or contact Megan Bridger-Darling on 0478 872 079.

Position Description: Download File Team Leader - COVID Community Connection Program 516796.pdf

How to apply

This job ad has now expired, and applications are no longer being accepted.
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