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Case Support Officer - Hervey Bay / Maryborough

Australian Red Cross
  • Maximum term until 30 June 2021
  • Part time (0.8 FTE)
  • Hervey Bay/Maryborough

Who we are 

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

The Case Support Officer contributes to enabling operational goals and work plans for Integrated Youth Services (IYS).  IYS is an integrated youth program providing a continuum of support services to at risk young people in Maryborough and Hervey Bay. You will engage and empower children/young people and their families to achieve their goals, working closely with the program case workers to ensure a consistent and collaborative approach in assisting the young person and their family.

What you will bring

  • Minimum Certificate IV level qualification in family services, children’s services, social work, community services or human services and / or a related field is desirable or equivalent experience
  • Knowledge of casework principles and framework and/or experience in working with clients in a case management and/or relevant direct service provision role
  • Ability to identify, participate, plan, and facilitate youth engagement programs or activities for vulnerable young people
  • Sound communication, negotiation and interpersonal skills and the ability to build rapport, establish positive and constructive relationships with clients, case managers and families
  • Ability to work with clients engaged or at risk of engaging with statutory services
  • Knowledge of or ability to acquire the skills required to work with families experiencing or at risk of mental illness

The benefits

Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people. Red Cross offers generous salary packaging benefits and flexible working arrangements.

Further Information

For further information about this role, please refer to the position description below or contact Rebecca Kruger on (07) 3333 8711.

Download File Position Description - Case Support Officer.pdf

How to apply

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