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Case Manager - Townsville

Australian Red Cross
  • Casual
  • Aitkenvale

About us

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

Work across Red Cross services (Homestay, Street to Home and the Homelessness Hub) and any other alike programs to provide case management support to individuals and/or families who are at risk of homelessness. Build capacity and resilience of individuals, empower communities to take responsibility for their futures and transform systems and structures to remove barriers. 

The role will operate from a strengths-based and capacity building framework and ensure that standards and principles that promote social inclusion, human rights, participation and client/consumer choice form part of their practice framework. 

The position may be required to work after-hours work on a regular basis.

What you will bring

  • Significant experience of working with individuals and/or families with complex needs, in a community services’ organisation or similar setting
  • Demonstrated knowledge of evidence-based case management strategies and principles with proven experience in delivering case management services
  • Demonstrated experience of administering Brokerage funds in the context of case management plans
  • Ability to work directly with clients at risk of homelessness who have complex needs, to achieve positive and sustainable outcomes
  • Highly developed verbal and written communication skills
  • Knowledge of and experience in working with Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse people and communities
  • Sound proficiency in MS Office and client databases
  • Tertiary Degree or Associate Diploma qualifications in human services combined with/or substantial skills, expertise and experience attained through employment, voluntary service and/or study
  • A current, employee Blue Card is a mandatory requirement for this role
  • Current and valid Australian driver licence

The benefits

Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people. Red Cross offers generous salary packaging benefits and flexible working arrangements.

Further Information

For further information about this role, please refer to the position description below or contact Marcelle Graham on 0406 229 829.

Position Description

Download File Position Description - Case Manager Townsville.pdf

How to apply

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