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Case Manager - Humanitarian Settlement Program - Wollongong

Australian Red Cross
  • Maximum Term until 31 December 2022
  • Part time hours, Wed-Fri
  • Wollongong, NSW location

About us

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.

About the role

The Humanitarian Settlement Program (HSP) aims to build the skills and knowledge for social and economic well-being of refugees and humanitarian entrants. The HSP delivers Settlement Services to Clients through a tailored, needs-based case management approach.

The Case Manager is responsible for the provision of quality case management and community development services to eligible HSP clients. This role operates within the collaborative client services Hub and one-to-one appointment context. The Case Manager has an overall responsibility for each HSP’s client journey and is responsible for management of complex cases.

What you will bring

  • Demonstrated quality casework and case management skills, especially in a cross-cultural setting
  • Ability to communicate and apply effective interview techniques to sensitively gain information from clients
  • Ability to manage complex and sensitive issues with absolute discretion in a highly complex environment
  • Effective communication with a broad range of people (verbal and written) including communication of technical/procedural/ legislative information to clients
  • Well-developed understanding of refugee and resettlement experience
  • Experience working with volunteers and interpreters

A current Working with Children Check and Australian Drivers licence is mandatory for this role.

Our Covid-19 safe practices

It’s vital you review our Red Cross COVID-19 and pre-employment requirements here prior to applying.

Why work with us

Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people.

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.

Further information

For further information about this role, please refer to the position description attached below or contact Emily Clark on 0424 752 139.

Position description: Download File HSP Case Manager.pdf

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

We are committed to protecting the rights of all people, particularly those who may be experiencing vulnerability. We want the people we work with to feel safe, be safe, and free from abuse of any kind. We are a child safe organisation. We have zero tolerance for child abuse. We value, respect and listen to children and are committed to supporting child safety and wellbeing in our work.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.

Job Ref #: 521084

How to apply

This job ad has now expired, and applications are no longer being accepted.
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