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Care Services Manager

Auscare Home and Community Care Ltd
  • High salary
  • An immediate start
  • Attractive benefits

About Us

AusCare Home & Community Care Limited (AusCare) is a national community services organisation. We are a government-approved service provider of Home Care Packages (HCP) and the National Disability Insurance Scheme (NDIS).

AusCare has a clear vision to provide quality care services to the community. AusCare is an organisation that specialises in providing the highest quality care for older members of the community, as well as individuals who have a disability.

As a provider of private and government-subsidised care and support services, AusCare aims to provide greater choice, control and freedom to empower people to live life on their own terms.

Position Objectives

This position will facilitate the delivery of government funded Home Care Packages Level for people who are living at home and have been assessed as eligible for a Home Care Package under the Aged Care Act 1997. This includes care management and co-ordination of services, working collaboratively with clients and families, building support networks and future planning.

This position will also be responsible for leading the delivery of client services for AusCare’s Disability services to ensure effective and positive outcomes for clients and their families. Ensures compliance with all aspects of Disability standards and all other legal and contractual compliance requirements.

You will also be expected to contribute to the strategic direction of the organisation including input and advice to support organisational strategy and objectives.

The key duties include:

  • Consulting with clients and their families to assess care and support needs and create Home Care Package Care Plans and Budgets
  • Prepare service plans and roster care workers for clients
  • Monitor and keep in regular communication with clients and their families
  • Conduct reassessment of Care Plans for clients
  • Keep timely and clear records
  • Have responsibility for a group of clients whilst still having the team behind you
  • Contribute to a continuous improvement program

The Care Manager is responsible for:

  • The provision of information, assessment, referral, case management and monitoring for frail aged people, people with dementia, and their carers living at home.
  • Working with older people to enable them to make choices about their lifestyle, what is most important to them in terms of identified goals, and to enhance their capacity to live independently in the community.
  • Arranging and coordinating planned and co-ordinated care and support services.

Key Selection Criteria

Essential Skills, Knowledge & Experience:

  • Capacity to respond to crisis situations, using well developed conflict resolution, negotiation and networking skills.
  • Demonstrated capability to work across NDIS and HCP funding streams.
  • Demonstrated ability to operate independently and professionally with limited supervision.
  • Capacity to effectively deliver and monitor service provision in a busy caseload within budgetary requirements.
  • Capacity to apply relevant theoretical perspectives to case management practice and effective and sound reasoning skills that are developed from a holistic framework.
  • Advanced interpersonal and communication skills with demonstrated capacity to work with individuals to respond in ways that are meaningful, demonstrating active listening skills and empathy.
  • Experience in the provision of case management practice, particularly for people with high or complex care needs, including goal-focussed care planning, managing services and referrals, care reviews and outcome evaluation.
  • Understanding of the principles of comprehensive assessment working from strengths based, client centred perspectives.
  • Knowledge of aged care sectors, including funding and policy protocols, aged care quality standards and home care package processes.
  • Capacity to interpret and work within the relevant Policy guidelines.
  • Knowledge of the needs of diverse groups, such as people from CALD and ATSI backgrounds, those identifying as LGBTI, Veterans, and the ability to respond in a sensitive manner to the unique needs of individuals.
  • Demonstrated capacity to work collaboratively within a multi-skilled team using advanced interpersonal, communication and client service skills.
  • High level application skills in the use of relevant computer programs.
  • Excellent administrative and organisational skills.
  • A minimum of 2 years’ experience in the same role.


  • Qualification relevant to care management, health or aged care or business with substantial experience in the community services area or business management in a related field.
  • Extensive relevant senior experience supporting older people, people with dementia and/or people with disabilities to an equivalent standard.
  • Qualification in workplace training and assessment is desirable.

Other Requirements

  • Current unrestricted NSW Driver’s license.
  • Must be an Australian citizen or permanent resident.
  • Required to maintain a current First Aid certificate.
  • Required to hold a working with children permit.
  • Required to provide a satisfactory national police check.
  • Provision of a satisfactory pre-employment medical and fitness report.
  • Possess high level computer and keyboarding skills including Microsoft Office products, and email applications and the ability to acquire knowledge in other software applications.

Terms of Employment

  • This is a full-time role that may require interstate travel and a full driver’s license is essential.


  • An exciting opportunity to join a relatively new company
  • Strong Management and administrative support
  • Supported professional development opportunities
  • Reimbursement for travel and use of your own vehicle (via fuel card)
  • Opportunities for advancement

How to apply

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