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Aboriginal and Torres Strait Islander Community Health Service Brisbane's logo

Youth Services Case Manager

Aboriginal and Torres Strait Islander Community Health Service Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We are the largest, most comprehensive Aboriginal Medical Health Service in Queensland.

Our services include medical and dental clinics, an aged care facility, family and child safety services, foster and kinship care, social and emotional wellbeing services, kindergarten programs and a youth service.

Our vision for the future is to deliver health, connected Indigenous urban communities. To do this we are focusing on five strategic priorities:

  1. Champion healthy individuals and thriving families
  2. Build a strong and sustainable future
  3. Innovation and excellence
  4. Our partners
  5. Our people 

See more at our website - http://atsichsbrisbane.org.au

What we offer:

  • Optional salary packaging, meal entertainment cards, and novated leases
  • Opportunity to work for one of Australia's leading Aboriginal Medical Services;
  • Competitive remuneration;
  • Ability to visibly see your impact on the business and its service;
  • Access to medical and dental services

As a key member of the ATSICHS Brisbane team, the Youth Services Case Manager is expected to personally contribute to the shaping and achievement of ATSICHS vision and goals within their own scope. The Youth Services Case Manager will provide three (3) Key Functions. 

Role Functions

The Case Manager provides tailored case management services for young people at risk of disconnecting with their family/community, disengagement from education, training and employment, homelessness, or at risk of harm.

Case managers are responsible for effective engagement with young people, their families and their support network to identify the young person’s needs and aspirations, and record and progress a plan created and led by the young person. 

Case Managers act as the main ‘point-of-contact’ for the young person and their family, and work in partnership to facilitate supports required to achieve their goals. Case Managers develop, implement and execute the care plan of young people, and coordinate a wrap-around suite of services with the aim to achieve outcomes of the four (4) program objectives. Case Managers ultimately assist young people to realise increased self-worth, family and community connectedness, and safety, delivering a service underpinned by customer service principles. 

Organisational Contributions

Effectively manage and coordinate health and social support services to families, based on the young person’s Care Plan. Diligently and accurately record ongoing client information, case notes, and goal and outcomes tracking as part of high-quality case management practices. The Case Manager is a navigator of the health and social services system to improve access and quality of service responses to young people and their families.

The Case Manager works to coordinate and deliver interventions which encourage young people and their families in achieving their goals and provide crisis response care as required. The role is primarily delivered via a community outreach/in-home engagement approach to remove any access barriers to young people. The role leads internal and external case planning activities with other agencies and stakeholders where required. In addition the Case Manager acts as an advocate; to ensure young people are receiving quality services, are involved in all decisions that affect their lives, and are treated with respect, dignity and empathy. 

Contribute to the Development of a Flourishing Team

Support fellow staff in a team environment to build collegiality and a sense of belongingness within the Youth Services team and ATSICHS family. Staff will actively participate in team activities and contribute to a flourishing workplace culture that promotes the ethos and values of ATSICHS Brisbane as a long-standing Aboriginal Community Controlled Organisation. 


  • Bachelor’s Degree in Social Work, Human Services, Social Science, Health, Allied Health, Youth Work, Community Services, Family Intervention, or relevant years’ experience in the field. 
  • Minimum of three years’ experience in case management and coordination activities using a client information system. 
  • Demonstrated ability in working with multiple agencies in providing access to holistic care for clients.
  • Demonstrated ability to meet targets and performance outcomes. 
  • Knowledge of the supports available to young people in the areas of mental health, education, employment and housing.
  • Ability to communicate sensitively and effectively to young people through the use of decisive listening, influencing and persuasive skills. 
  • Current drivers licence 
  • Willingness to travel across the Brisbane region.
  • Willingness to complete 1 to 2 night outreach shifts a week
  • Working with Children’s Card (Blue Card) or be eligible to apply

Desirable, but not mandatory:

  • Previous experience in social or health service

For any further enquiries please get in touch with our People & Culture Team through (07) 3240 8900 or email on peopleandcutlure@atsichsbrisbane.org.au using the subject line: Youth Services Case Manager enquiry via EthicalJobs.

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