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Aboriginal and Torres Strait Islander Community Health Service Brisbane's logo

Operations Manager - Human Services

Aboriginal and Torres Strait Islander Community Health Service Brisbane
  • Location: Brisbane and Logan regions
  • Salary range: $147,454 Total Package per annum (This is inclusive of Base Salary of $111,426 9.5% Superannuation, 17.5% Annual Leave Loading, Mobile Phone, Motor Vehicle and Laptop.)
  • Employment Status: Full time

About us:

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We are the largest, most comprehensive Aboriginal Medical Health Service in Queensland.

Our services include medical and dental clinics, mums and bubs programs, an aged care facility, family and child safety services, foster and kinship care, social and emotional wellbeing services, kindergarten programs and a youth service.

We have five core values which shape the way that we work:

  • Community
  • Respect
  • Collaboration
  • Quality
  • Accountability

“Our vision for the future is that we are world leaders in Indigenous health and social support services provided in an urban setting.”

To do this we are focussing on four strategic priorities:

  • Work smarter, work together
  • Ensure easy to access services for every stage of life
  • Champion healthy individuals and thriving families
  • Build a strong and sustainable organisation

About the role:

The position is responsible for leading the operations and continual improvement for a section of the Human Services function; to support the growth and development of Indigenous communities, and to promote positive economic, health and social outcomes for Indigenous people. 

The role must operationalise the strategic vision and directions of the Board and SMT; and ensure the service delivery model is implemented at all times.

This position will primarily be responsible for the front line implementation of the ATSICHS organisational vision, and the ongoing management and implementation of the performance plans at an operational Level. Furthermore, the Operations Manager will be responsible for ensuring individual project’s/program’s design and objectives are met, to ensure the long-term sustainability and viability of ATSICHS Brisbane.

About you:


  • Bachelor Degree in Business/Management, Education, Health, Social Services, Psychology or related field. 
  • Minimum two (2) years’ experience in managing a team
  • Demonstrated experience in comparable not for profit, government or private sector organisation.
  • Demonstrated experience in networking and liaising with relevant external stakeholders.
  • Demonstrated ability to meet targets and performance outcomes.
  • Ability to lead, guide and manage people including the implementation of cultural change and change management opportunities.
  • Ability to support and manage a continuous improvement model for achieving outcomes.
  • Decisive listening, influencing and persuasive skills.
  • Ability to utilise participative management practices and adopt a supportive, stimulating management style to achieve real and tangible quality outcomes.
  • Knowledge and demonstrable experience in Project Management and methodologies.
  • Working with Children’s Card (Blue Card) or be eligible to apply

Desirable, but not mandatory:

  • Post-Graduate or Master’s Degree in Business/Management, Health, Psychology or related field.
  • Demonstrated knowledge and experience of Aboriginal Community Controlled Health Services sector.
  • Professional Membership of relevant body.

For any further enquiries please get in touch with our People and Culture Team through (07) 3240 8900.

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