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Housing and Wellbeing Worker

Aboriginal and Torres Strait Islander Community Health Service Brisbane

About Us

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We are the largest, most comprehensive Aboriginal Medical Health Service in Queensland, and Australia’s second oldest. We are determined to create a flourishing future and lasting legacy for our people and our community. 

Our services include medical and dental clinics, mums and bubs programs, an aged care facility, family and child safety services, foster and kinship care, social and emotional wellbeing services, kindergarten programs and a youth service.

We have five core values which shape the way that we work:

  • Community
  • Respect
  • Collaboration
  • Quality
  • Accountability

Our vision for the future is that we are world leaders in Indigenous health and social support services provided in an urban setting. To do this we are focussing on four strategic priorities:

  1. Work smarter, work together
  2. Ensure easy to access services for every stage of life
  3. Champion healthy individuals and thriving families

Build a strong and sustainable organisation. 

What we offer

  • Optional salary packaging, meal entertainment cards, and novated leases
  • Opportunity to work for one of Australia's leading Aboriginal Medical Services;
  • Competitive remuneration;
  • Ability to visibly see your impact on the business and its service;
  • Access to medical and dental services

About the Role

Role Functions:

Effectively engage with residents (and their family, if applicable) requiring secure housing and/ or improvements in their mental, physical or social health. The HWW provides tailored case management services to secure and maintain stable long term housing, addressing any health needs, and linking residents into services in the community. The HWW is responsible for developing, implementing and executing the personal care plan of residents. The HWW ultimately ensures residents transition into sustainable accommodation with security of tenure, and are equipped with the skills to maintain their tenancy.

Organisational Contributions:

Diligently and accurately record ongoing client information, case notes and goal tracking as part of high quality case management practices. The HWW will act as a navigator of the health and social services system to improve access and quality of service responses to the residents. The role will lead internal and external case planning activities with other agencies and stakeholders.

In addition the HWW will work to coordinate and deliver therapeutic brief interventions to encourage residents in achieving their goals and provide crisis response care as required. The role will focus on advocating and empower residents to secure stable long term accommodation by assisting in removing barriers. The HWW will provide direct support alongside the residents in resolving social welfare matters (i.e Centrelink, housing etc.). The aim will be to act as a advocate, ensuring residents are receiving best quality services and are actively involved in all decisions that affect their lives and treated with respect, dignity and empathy.

Contribute to the Development of a Flourishing Team

Support fellow staff in a team environment to build collegiality and a sense of belongingness within the team and ATSICHS family. Staff will actively participate in team activities and contribute to a flourishing workplace culture that promotes the ethos and values of ATSICHS Brisbane as a long standing Aboriginal Community Controlled Organisation.

About you

  • Certificate IV qualification or higher in Human Services or a relevant field.
  • Ability to demonstrate exemplary customer service standards with vulnerable and disadvantaged people
  • Experience in case management service delivery, with a demonstrated ability to service the needs of people in housing and health crises.
  • Knowledge of housing, homelessness, and mental health; the causes, inter-relatedness and how to respond for the best outcome for the resident.
  • Ability to work at pace; administrative and organisational skills to plan and prioritise work, maintain accurate records/documentation, and adjust plans to changing circumstances/shifting priorities.
  • Ability to work with a culturally and socially diverse group of clients, and to apply a culturally responsive framework to guide services delivered.
  • Demonstrated ability to work independently, with minimal direction.
  • Effectively communicate and work collaboratively with a multi-disciplinary team, and to contribute to the development of creative and innovative services.
  • Working with Children’s Card (Blue Card) or be eligible to apply.

Desirable, but not mandatory:

  • Bachelor qualification in Human Services or a relevant field.
  • Previous experience in a similar role.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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