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Aboriginal and Torres Strait Islander Community Health Service Brisbane's logo

Afterhours Support Worker - Eight Mile Plains

Aboriginal and Torres Strait Islander Community Health Service Brisbane
  • Department/Team: Joyce Wilding Hostel
  • Location: Joyce Wilding Hostel / Eight Mile Plains
  • Salary Range: According to the SCHCDS award (MA00100)
  • Employment Status: Casual
  • Reports To: JWH Manager
  • Direct Reports: Nil

About Us

ATSICHS Brisbane is a not-for-profit community-owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We are the largest, most comprehensive Aboriginal Medical Health Service in Queensland.

Our services include medical and dental clinics, mums and bubs programs, an aged care facility, family and child safety services, foster and kinship care, social and emotional wellbeing services, kindergarten programs and a youth service.

“Our vision for the future is that we are world leaders in Indigenous health and social support services provided in an urban setting.”

See more at our website - http://atsichsbrisbane.org.au

What we offer

  • Optional salary packaging, meal entertainment cards, and novated leases
  • Opportunity to work for one of Australia's leading Aboriginal Medical Services
  • Competitive remuneration
  • Ability to visibly see your impact on the business and its service
  • Access to medical and dental services

About the Role

The Joyce Wilding Hostel is an 18–room, 27–bed facility that provides short term accommodation for vulnerable women and children. Meals and access to a range of health and social supports are also provided. The hostel has been a long–standing accommodation refuge for vulnerable women and children since the 1970s.

The Afterhours Support Worker responds to emerging crisis and safety needs of Joyce Wilding Hostel in accordance with ATSICHS policies and procedures. Maintain accurate administration notes and uphold records to ensure a smooth transition between shifts. 

They will act as a resource of support to the residents in meeting their needs and ensure the premises are kept to a high level of safety and adhere to work place health and safety standards, to ensure safe conditions.

About you


  • Knowledge and understanding of Aboriginal and Torres Strait Islander societies and their cultures, and a general understanding of the issues that are affecting Aboriginal and Torres Strait Islander people in contemporary Australian society
  • Experience in managing complex situations is sought after
  • Demonstrated experience in working sensitively with women and children
  • Demonstrated ability in responding to family crisis.
  • Knowledge of and demonstrated ability in the application of a variety of hostel management procedures and processes
  • Demonstrated ability to resolve conflict and deescalate volatile situations
  • Ability to support and manage a continuous improvement model for achieving improved ways of working at JWH
  • Decisive listening, influencing and persuasive skills
  • Demonstrated ability in accurate note talking and filing
  • Working with Children’s Card (Blue Card) or be eligible to apply
  • Experience with Intake

Desirable, but not mandatory:

  • Degree / Diploma or equivalent in social science or Welfare field preferred or extensive experience with sound knowledge and skills in working with children and family issues
  • Knowledge of Infoxchange or similar database

For any further enquiries please get in touch with our People and Culture Team through (07) 3240 8900.

How to apply

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