Asylum Seekers Centre's logo
More from this Employer
Asylum Seekers Centre's logo

Relief Coordinator

Asylum Seekers Centre

The Asylum Seekers Centre (ASC), Sydney is a place of welcome and provides practical and personal support for people living in the community who are seeking asylum. Our work is underpinned by a set of values built on our commitment to a human rights approach. Our services include accommodation, legal advice, financial relief, health care, employment assistance, education, food, material aid and recreational activities.


The Relief Coordinator is a new and exciting addition to our Service Delivery teams. The role acts as a centralised point of contact across all ASC service areas to administer, facilitate and oversee relief funds. The main objectives of this position is to ensure compliance to contracts and grants relating to ASC relief funds, develop systems for referring, monitoring and allocating funds, ensure timely and accurate collection/ reporting of relief data. The Relief Coordinator also provides guidance and support to staff and volunteers about requirements for relief assistance

This is a part-time position at 30.4 hours per week (4 days), for a fixed term of 12 months.


  • Review in-house referrals for ASC relief payments and work with service delivery teams to determine eligibility for assistance
  • Collect required documentation and evidence to ensure compliance for relief payments
  • Implement regular reviews of people’s financial circumstances and ongoing eligibility for relief payments
  • Monitor budgets and expenditure of relief payments through spreadsheets, databases and online banking
  • Engage with a range of internal and external stakeholders to foster and sustain collaborative relationships
  • Contribute to the co-design of robust ASC relief guidelines and processes
  • Introduce innovative ways of working and create efficiencies
  • Maintain a high level of qualitative data collection and project management principles
  • Develop and implement tracking and evaluation tools to measure and monitor the performance of ASC relief support
  • Prepare reports to the Board, Executive management and Multicultural NSW


To be successful in this position, it is essential that you can demonstrate in your application:

  • Experience working with a vulnerable or marginalised community
  • Ability to work in a culturally respectful and competent manner with individuals, families and communities to ensure dignity and respect is maintained
  • Capacity to work cooperatively in a multidisciplinary team comprised of staff and volunteers
  • Experience with reviewing, monitoring and evaluating information to determine eligibility/requirements
  • Strong analytical and reporting skills, and the ability to to use data as a mechanism for tracking and continuous improvement
  • Sound technical skills and the capacity to build in systematic ways of working
  • Ability to deliver assistance in a warm, caring and highly effective person-centred manner
  • Demonstrated experience of operating within a process-driven environment
  • An understanding of social justice issues and the ability to implement them through the ASC relief support program
  • Tertiary qualifications in a relevant field

Due to the COVID-19 pandemic, ASC is delivering services differently. The successful candidate must be flexible to work from the office or work remotely as necessary.


It is beneficial in this position that you can demonstrate the following desirable qualities:

  • Specific knowledge of the humanitarian sector or other similarly marginalised communities
  • Experience in project coordination
  • Experience working with grants and/or government contracts


ASC is an inclusive environment that embraces all that makes us different and recognises the benefits that these differences make. We are committed to supporting and ensuring a diverse workforce in which everyone is treated fairly and with respect.

We encourage applications from culturally and linguistically diverse backgrounds, including those from Aboriginal, Torres Strait Island heritage and people with refugee lived experience.

If you require specific support to apply for this position, please contact Kristine De Guzman by calling (02) 9078 1900 or emailing hr@asylumseekerscentre.org.au. We will work with you to identify the best way to assist you.

Click on 'Apply' and attach your CV and a covering letter. Only applications that include a CV and address the essential requirements within a covering letter, will be considered.


More information can be found on the position description included. For questions about the role, please email Kristine De Guzman at hr@asylumseekerscentre.org.au, using the subject line: Relief Coordinator enquiry via EthicalJobs.

How to apply

This job ad has now expired, and applications are no longer being accepted.

Email me more jobs like this.