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Reception Volunteer

Asylum Seeker Resource Centre

About the role

The Reception at Refugee Resource Hub - Dandenong will provide a busy and varied environment. Our reception is the first point of contact for clients and the public, and our Reception Volunteers offer a safe, professional and inviting environment to make our centre a warm community space for people seeking asylum. Reception plays a large role in welcoming clients and ensuring safety and trust, and as such you will display the values of compassion, empathy and support through your actions and words.

Key Responsibilities

  • Greeting everyone arriving at the centre in warm and welcoming manner
  • Responding to face to face enquiries and directing people within the centre
  • Responding to and directing phone enquiries
  • Communicating between clients and relevant programs
  • Managing the sign in process for clients and volunteers

Volunteer shifts

This role is looking for a commitment of 1 shift per week, for a minimum of 6 months. Shifts are available Monday - Friday from 9:30am–5pm.

What we’re looking for

Essential:

  • Excellent customer service skills – previous experience in a similar role is advantageous
  • A friendly and patient disposition, working well under pressure in a fast paced environment
  • Excellent communication and interpersonal skills with the ability to maintain a professional
    manager in challenging situations
  • Ability to take initiative and work well as part of a team
  • Proficiency in the English language, written and spoken

Desirable:

  • Proficiency in relevant community languages
  • Experience working with vulnerable people in an intake or referral environment

About Us

The Asylum Seeker Resource Centre (ASRC) is both a place and a movement. We are an independent not-for-profit whose programs support and empower people seeking asylum to maximise their own physical, mental and social wellbeing. As a movement, we mobilise and unite communities to create lasting social and policy change for people seeking asylum in Australia. We are proud to be owned and run by our community of volunteers and supporters.

We pride ourselves on living and breathing our values in all areas of our work – our values are who we are and guide how we operate. The ASRC values are:

  • Welcoming
  • Authentic
  • Collaborative
  • Courageous

For more information email [email protected], using the subject line: Reception Volunteer enquiry via EthicalJobs.

To submit your application, click Apply Now.

How to apply

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