About the role

In this role you’ll make an invaluable contribution to the operation and growth the ASRC’s Cleaning Social Enterprise, giving you the opportunity to directly impact the lives of people seeking asylum. You’ll be providing customer service and administration support to both clients of the business, and our employees (ASRC members who are seeking asylum). Your work will contribute to ensuring we provide a high-quality and reliable service to our clients, and a positive experience for our employees.

ASRC Social Enterprises are in an exciting period of increasing impact through business growth. By scaling existing enterprises and exploring new market opportunities we aim to create more jobs and employment pathway opportunities for people seeking asylum living in the community.

Key Responsibilities

• Managing job bookings including:
• Allocating staff and tasks
• Rostering
• Managing the Booking system to reconfirm jobs with customers and staff

Customer service including:

• Acknowledging job requests and arranging quotations
• Feedback and issue resolution

Employee support including:

• Journey planning
• Recording times worked
• Empowering and supporting our staff (people seeking asylum)
• Documenting relevant information for successful handover to other shift volunteers

Volunteer shifts

We are looking for a commitment of 1 shift per week, for a minimum of 6 months. Shifts are available Monday - Friday 10am - 5pm and can be completed remotely.

What we’re looking for

• Strong customer service and communication skills
• A solid understanding of Microsoft Word and Excel, with good general computer skills
• An ability to work well as part of a team
• Demonstrable time and task management skills
• A good level of English
• Access to a computer is required due to the role operating in a mostly remote capacity

About Us

The Asylum Seeker Resource Centre (ASRC) is the largest aid, employment, health and advocacy organisation for people seeking asylum in Australia. The ASRC provides a range of direct services as well as participating in law reform, campaigning and lobbying.

The human rights of people seeking asylum and refugees are at the foundation of all we do and the workforce makes it happen, doing the work to bring the vision and purpose to life. Our organisational values are: Welcoming, Authentic, Courageous, Collaborative

For more information email [email protected], using the subject line: Administration and Customer Support Volunteer enquiry via EthicalJobs.