Founded 20 years ago, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

We are a values-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food provisions, casework and legal services.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

About The Role

This exciting and newly created role is designed to place the voices of people with lived experience of seeking asylum at the centre of one of our key fundraising programs. The successful candidate will be responsible for coaching and leading a team of tele-fundraisers to increase donor and supporter commitment to the ASRC

The incumbent will play an integral role in ensuring the team is providing an effective and engaging donor experience by having meaningful conversations with our donors that will increase loyalty and commitment to the ASRC.

Working with the Supporter Engagement Coordinator, you will be analysing and reporting on the team's performance to ensure KPIs are being met. Personal development of each team member is key to the success of this internal calling team, so you will be responsible for developing informative and tailored training material, and running regular training and coaching sessions.

About You

When stepping into this new role, you will draw on your previous sales, customer service or direct marketing experience. The successful candidate will also possess the following attributes, skills and experience:

• Lived experience of seeking asylum in Australia
• Excellent level of English (minimum level 4)
• Excellent interpersonal communication skills
• The ability to work autonomously with initiative
• Experience working towards and achieving KPI’s and/or targets
• At least 6 months experience supervising staff and motivating a team
• Experience in analysing and reporting on performance

Employee Benefits

Joining the ASRC means being a part of the largest human rights organisation in Australia, supporting refugees and people seeking asylum. We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:

• Flexible Working Arrangements, including the ability to work remotely
• Annual Leave Loading of 17.5%
• Additional discretionary leave provisions including:
  • Bonus Paid Leave over the December-January Holiday Season
  • Paid Pandemic Leave
  • Leave due to Cultural or Religiously Significant Events
  • Aboriginal or Torres Strait Islander Leave
  • Leave for Staff Seeking Asylum
  • Gender Affirmation Leave
• Free onsite car and bicycle parking
• Salary packaging (up to $15,900 per year tax free)
• Entertainment Packaging (up to $2,650 per year tax free)
• Discounts via HR systems provider at grocery and retail outlets
• Close proximity to public transport (100 metres from Footscray station and buses)

Position Description

Please find the Position Description here to address the Selection Criteria.

Application Process

Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered.

All offers of employment are subject to a satisfactory Criminal History Check and provision of a valid Working with Children Check prior to commencement.