About the Asylum Seeker Resource Centre

Founded 19 years ago, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

We are a values-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food provisions, casework and legal services.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

About The Role

The ASRC is looking for an experienced fundraising professional to focus on providing ASRC donors with an exceptional experience through supporter stewardship and engagement strategies for single and regular donors. The role is key to increasing revenue, reducing supporter attrition and growing loyalty.

The Supporter Engagement Coordinator will utilise their experience and knowledge to demonstrate the impact of donations in order to maintain a high level of supporter engagement.

This role will join the ASRC’s dedicated and passionate fundraising team. The successful candidate will also have the unique opportunity to support the pilot of a cross-functional telemarketing team that will focus on nurturing and retaining relationships with ASRC donors and fundraisers.

About You

When stepping into this reshaped role, you will draw on your experience in content and copywriting to create a comprehensive and exceptional supporter journey.

By utilising your exemplary communication skills and experience in fundraising or direct marketing, you will be able to curate positive relationships to enhance the experience of donors at the ASRC.

In addition to a flexible, adaptive and creative attitude you will possess the following skills and experience:

• Proven experience and competency in content and copywriting
• Excellent communication and relationship management skills, with the ability to influence positive outcomes
• Proven experience in supporter journey development and implementation
• Demonstrated experience in managing a telemarketing or face to face fundraising team, either internally or agency
• Proven project management skills with the ability to work to multiple deadlines and priorities
• Strong CRM management, including data selections, segmentation and analysis

Employee Benefits

Joining the ASRC means being a part of the largest human rights organisation in Australia, supporting refugees and people seeking asylum. We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:

• Flexible Working Arrangements, including the ability to work remotely
• Annual Leave Loading of 17.5%
• Additional discretionary leave provisions including:
  • Bonus Paid Leave over the December-January Holiday Season
  • Paid Pandemic Leave
  • Leave due to Cultural or Religiously Significant Events
  • Aboriginal or Torres Strait Islander Leave
  • Leave for Staff Seeking Asylum
  • Gender Affirmation Leave
• Free onsite car and bicycle parking
• Salary packaging (up to $15,900 per year tax free)
• Entertainment Packaging (up to $2,650 per year tax free)
• Discounts via HR systems provider at grocery and retail outlets
• Close proximity to public transport (100 metres from Footscray station and buses)

application instructions

Please find the Position Description here to address the Selection Criteria.

To apply for this position click Apply Now. Only applications that include a CV and cover letter addressing the Selection Criteria will be considered.

All offers of employment are subject to a satisfactory Criminal History Check and provision of a valid Working with Children Check prior to commencement.