Founded 20 years ago, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

We are a value-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food provisions, casework and legal services.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

About The Role

This is an outstanding opportunity for a seasoned Program Manager with strong leadership, planning and organisational skills who thrives on working with a team to design service delivery models that truly respond to the complex issues our clients face.

The Homelessness and Basic Needs Response Program (HBNR) consists of a Basic Needs Response Team, a Homelessness Response Team, and cross-program Material Aid support staff. The HBNR Program provides critical information, advice, advocacy, referral, and direct material/financial aid services to address issues related to basic survival needs for people seeking asylum.

The ASRC is looking for an outcomes focussed, authentic, empathetic and passionate leader to take this program to the next level through our new strategic direction. As part of the Extended Leadership Team, the Program Manager - Critical Service Delivery will collaborate with key ASRC programs, key stakeholders across the asylum seeker, homelessness, and basic needs sectors as well as people seeking asylum and refugees.

This role is an excellent opportunity to join an organisation where you can have a real impact leading a high performing team achieving amazing outcomes for people journeying through the refugee determination process.

About You

The ASRC is looking for an exceptional leader who will possess the following skills, attributes and experience:

• Qualifications in Social Work, Welfare, Community Services or other relevant discipline or extensive experience in the sector.
• Experience in managing effective outcomes of a multidisciplinary team in an ever changing environment.
• Proven experience in staff management, including the leadership and development of high performing teams of employees and volunteers.
• Experience managing a Program including; program design, troubleshooting challenges, managing budgets, evaluating impact, reporting, working to a budget, monitoring progress, evaluating effectiveness, and continuous improvement.
• Able to think critically and problem solve complex issues, opportunities and situations.
• Exceptional organisation and communication skills with the ability to build key internal and external stakeholder relationships.
• An agile leader who embraces change and the opportunity to design and implement an outstanding program that meets the needs of the people with lived experience.

Employee Benefits

Joining the ASRC means being a part of the largest human rights organisation in Australia, supporting refugees and people seeking asylum. We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:

• Flexible Working Arrangements, including the ability to work remotely
• Annual Leave Loading of 17.5%
• Additional discretionary leave provisions including:
  • Bonus Paid Leave over the December-January Holiday Season
  • Paid Pandemic Leave
  • Leave due to Cultural or Religiously Significant Events
  • Aboriginal or Torres Strait Islander Leave
  • Leave for Staff Seeking Asylum
  • Gender Affirmation Leave
• Free onsite car and bicycle parking
• Salary packaging (up to $15,900 per year tax free)
• Entertainment Packaging (up to $2,650 per year tax free)
• Discounts via HR systems provider at grocery and retail outlets
• Close proximity to public transport (100 metres from Footscray station and buses)

Position Description

Please find the Position Description here to address the Selection Criteria.

Application Process

Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered.

All offers of employment are subject to a satisfactory Criminal History Check and provision of a valid Working with Children Check prior to commencement.